1 to 1 of 1 Permanent Performance Manager Jobs in Berkshire

management of Service Levels. • Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. Responsibilities • Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key … the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance. • Improves visibility into service performance, and accurately measures progress towards defined objectives. • Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. more »