and engineering requirements and identify and resolve issues and actions on behalf of MAS Team Centre proficiency - every document produced by ISS or the SLA team will be on Team Centre Learning and Development opportunities Broad knowledge of warhead materials, component and/or systems Broad knowledge of the Programme more »
orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and perform quality control checks on all items more »
maidenhead, south east england, United Kingdom Hybrid / WFH Options
J&C Associates Ltd
other ad hoc requests. Process assigned Workday tasks Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: Excellent English written and verbal communication skills Excellent presentation & PowerPoint skills Excellent Excel skills Meticulous more »
and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Working alongside our Field Engineering teams on various installation and maintenance projects, providing them with programs and safe systems of work more »
promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the ServiceLevelAgreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the helpdesk Balance more »
of €5m Experience in dispute and claims resolution both with the client and supply chain Experience in developing, interpreting and managing complex KPI/SLA models in service contracts Experience in the application of complex payment mechanisms and financial/contract reporting Data centre sector and facilities management experience (highly more »
reading, south east england, United Kingdom Hybrid / WFH Options
Primark
stakeholders. • Support delivery projects in accounting for solution infrastructure from an operational and supportability perspective and that all non-functional requirements (including SLAs (ServiceLevelAgreement) for business continuity, availability and scalability, security) are addressed in the solution. • Ensure that the solution architecture balances functional, service quality and operational management more »
product availability and communicate any issues around shortages, cuts and potential backorders Track the customer order journey against an agreed set of KPIs and SLA Contribute to process development and continuous improvement within customer service itself What do you need to succeed: 1 year of previous experience in order management more »
Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our more »
Reading (Hybrid), United Kingdom Hybrid / WFH Options
NHS South Central and West Commissioning Support Unit
SCW.) The successful applicant will be providing 2nd line support to users of the NHS SCW's IT systems within the ServiceLevelAgreement (SLA) timescales and requirements. They will also be configuring, installing and maintaining a wide-range of IT equipment including desktop hardware, software, peripherals, printers, network switches more »
margins. As an estimate they have around 30 projects per month with several of these being large 100k plus. Ensure service contract standards and SLA are adhered to and the service manager is covering all logs. Manage all engineers, in house and external, and the appropriate insurances, vehicles, and PPE more »
time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience. Responsibilities: • Work and meet SLA’s against assigned trouble tickets via a directed workflow. • First line touch point for hardware troubleshooting and technical issues. • Perform regular server hardware repairs including more »
reading, south east england, United Kingdom Hybrid / WFH Options
Project People
inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
lead, develop and grow relationships. You will be responsible for full management of all services provided by Gekko Group to the client(s), meeting SLA's and working seamlessly with all departments within The Gekko Group to exceed expectations by providing effective solutions Your Package £36,000 per annum more »
technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (ServiceLevelAgreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »
We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the more »