Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
this role you'll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand … by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
Location: Birmingham/Remote working The starting salary is excellent and comes withcompany benefits including pension and private medical cover An accomplished, UK based ITIL certified IT Change & Configuration Manager is required for this superb opening to work in our leading global client's expanding IT services division as … is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role To support the IT Change & Configuration Management function to help reduce … Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication more »
