1 to 1 of 1 Permanent Support Specialist Jobs in Birmingham

Application Support Analyst - Hybrid currently - 2 days in theBirmingham office - up to £36K per annum My client is a multi-national Software company specializing in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies. Their ERP Software platform is … resolving technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM. Main Tasks: Accurately recording customer-reported requests through … individual cases to guarantee satisfactory resolutions for customers. Investigating and resolving intricate customer problems. Maintaining a current skill set and knowledge base to proficiently support the client's product. Coordinating with other departments to ensure timely case resolutions. Thoroughly documenting issues and their corresponding resolutions. Identifying and escalating complex more »