1 to 3 of 3 Permanent Customer Experience Jobs in Brighton

team activities. Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and cross … as well as Cloud9 Contract requirements Support onboarding and training of clients in the use of our systems as well as our CST processes Experience Required: Excellent communication skills, both written and verbal Strong problem-solving skills and a proactive approach to identifying and resolving issues Positive, can-do more »

Product Manager roles Should be focusing on the customer experience side, so our digital channels – where we need to collect information from the customer and that the correct rules are applied based on market, customer type and events. So Digital customer experience would be … Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate: • Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap • Robust, sustainable processes that drive a high degree of quality … close partnership with our Lean Portfolio Management (LPM) and Project Delivery & Integration (PD&I) teams, to support planning and execution across multiple platforms Qualifications: • Experience in Product Development and delivering on a product roadmap, with experience of Agile or other software development methodologies • Ability to establish and maintain more »

Hybrid/Remote . A fantastic opportunity to join this entrepreneurial and forward thinking travel business where you will be responsible for optimising the customer experience and commercial opportunities through the development, implementation and utilisation of Online Tools. Product Manager Responsibilities Implementing new online booking tools into the … on travel and sustainability. Support with the implementation of CRM tools where they integrate with client/online booking tools. Product Manager Skills Required Experience working with travel technologies and an understanding of GDS, PNR's, the use of API's and mid-back office applications. At least … booking from reservation and invoice to payment and reporting. Analytical and commercially astute. Excellent communicator. Product Manager Additional Details A competitive salary dependant on experience to be discussed on application Ideally a hybrid role from West Sussex offices but remote working may be considered for someone with the right more »