2 Permanent Matrix Management Jobs in Bristol

accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the … point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption and adherence to the major incident management process. Chair and own the war room throughout the incident life cycle Taking ownership for matrix managed resources including third parties to restore more »

highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. · Ultimately accountable for the … unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW · Own the Process governance and adherence – call out and educate/re-educate on process non-adherence. · Functional process owner for … the Incident and Major Incident Management process · Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations · When required act as a point of contact for all Major Incidents. · If required represents the first more »