1 to 3 of 3 Permanent Configuration Management Jobs in Cardiff

with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with … appropriate Metrics and Performance Indicators are produced for services for analysis on monthly basis and also produce ad hoc reports when requested for Service Management Meetings. - Involved in setting up the Service Management wrap for any new developments/projects. - Responsible for highlighting any risks associated with the … Desk Manager of any resource issues that may affect the smooth running of the Service Desk Team. - Maintain and develop the implementation of service Management methodology (ITIL). - Deputise for the Service Desk Team Leader - Establish and maintain effective written and verbal communication with individuals and groups of customers more »

Due to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancy The Role: Configuring all Remedy Service Level Management scenarios Developing Service Catalogue improvements within a Digital Workplace Configuring Remedy workflows to support process improvements. Remedy development and administration Remedy API integration Configuring … SLAs within Remedy The Person: • Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows • Experience in translating high level process requirements into detailed process implementations within Remedy • Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments • Ability … to apply product fixes, hot fixes, patches, and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »

Opportunity:Due to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancyThe Role:Configuring all Remedy Service Level Management scenariosDeveloping Service Catalogue improvements within a Digital WorkplaceConfiguring Remedy workflows to support process improvements.Remedy development and administrationRemedy API integrationConfiguring SLAs within RemedyThe Person:• Comfortable … in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows• Experience in translating high level process requirements into detailed process implementations within Remedy• Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments• Ability to apply product fixes, hot fixes … patches, and configuration changes to support the business processes• Strong requirements gathering and presentation skills• Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration ManagementMUST be SC cleared or be eligible for clearance more »