business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework, Azure DevOps Appreciation of the Retail more »
project Desirable • IOSH or NEBOSH qualified or suitable experience • Possession of a formal qualification in or a least a good working knowledge of current ITIL processes. • Must be computer literate and proficient in Microsoft applications. • Experience of managing a major project. • Experience in managing project staff and profiling financial budgets. more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
yolk recruitment
supporting Microsoft Azure Networking solutions Experience of working in a 3rd level support environment (at least 2 years' experience) Good knowledge and understanding of ITIL management protocols and procedures Technical Background Cisco switching and routing. MPLS, SD-WAN, fibre-based Ethernet, ADSL, 4G, and satellite Cisco Security Appliances (ASAs) Palo more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be based at Cardiff for the first instance to be trained up, then it will be more of a hybrid training model more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Capital Law Ltd
and able to work with minimum supervision. Able to thrive in a fast-paced environment and successfully manage multiple deadlines. A working knowledge of ITIL and ISO practices. In return, we offer. flexible working: you will have the ability to work between home and the office as required. health and more »
product fixes, hot fixes, patches, and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »
with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition, the SDM will play a pivotal role in … only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards … and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements and strategic alignment. Skills ▪ Advanced certification in ITIL, demonstrating a deep understanding of IT service management frameworks and the ability to apply them effectively in a complex, outsourced environment. ▪ Proficiency in managing outsourced more »
will include mentoring and training of junior staff and ensuring that all work is undertaken in accordance with NWSSP policies, processes, and procedures, following ITIL best practice. Experience in the following areas would be advantageous: IT Service Management Principals (ITIL) Supporting MS SQL Windows OS MS Active Directory Windows Server … level of work experience Specialist technical knowledge and extensive experience of working in lead technical support roles. ISEB Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience Commitment to continuing professional development Desirable MCSA or equivalent PRINCE2 foundation or demonstrable equivalent experience Experience Essential Significant experience of working more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
of any resource issues that may affect the smooth running of the Service Desk Team. - Maintain and develop the implementation of service Management methodology (ITIL). - Deputise for the Service Desk Team Leader - Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as … requirements - Experience of working in a technical support role and proven experience in the development and support of IT systems Desirable Skills: - Knowledge of ITIL strategy - Experience of working in a Public Sector environment If you would like to hear more about this opportunity please get in touch. more »
