Information Technology Support Technician
cardiff, United Kingdom
Venesky Brown
Venesky-Brown’s client, a public sector organisation with various locations across Wales, is currently looking to recruit 4 x IT Support Technicians for initial 6 month contracts on a rate of £130/day (Inside of IR35). These roles will be based onsite in Swansea, Cardiff, and … giving a range of evaluated options and solutions. - Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. - Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating … Procedures (SOPs) and Work Instructions (Wis). - Respond to work requests guided by key performance indicators. - Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users. - Support and organise responses to requests for assistance based on current priorities or advise more »
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