1 to 1 of 1 Permanent ITIL Certification Jobs in Central London

as an escalation point offering 2nd and 3rd line support to further facilitate a seamless operation and keeping the standards high. Adhering to the ITIL framework ensures efficient delivery of operational services, while also serving as a key point of contact for IT service delivery (although an ITIL certification is not necessary, HANDS-ON experience is). Additionally, you will be managing the installation, maintenance, and upgrades of computer hardware and software systems according to defined standards like Autopilot and Intune, and ensuring adherence to documented procedures, is essential. Overseeing IT projects to ensure timely delivery … site spanning over 20 acres. Your role will entail adeptly managing Service Desk platforms and ensuring smooth day-to-day IT operations. Proficiency in ITIL and Incident Management is essential, alongside the ability to analyse data, recognize potential issues and trends, and articulate findings to enable informed actions, decision more »