13 of 13 Permanent Knowledge Management Jobs in Central London

Assist with UAT for complex functionality. Maintain Salesforce expertise (Certified Administrator) and understanding of OmniStudio and the Salesforce ecosystem. Apply Scrum Product Owner principles and practices. Essential Skills Strong knowledge of Salesforce architecture and core clouds (Service Cloud, Experience Cloud). Proficiency in Salesforce Classic and Lightning Experience. Familiarity with Lightning Web Components/Aura, APIs, and integration patterns. … Experience in Case Management, Knowledge Management, and Contact Centre solutions. Understanding of DevOps processes and secure design principles. Nice to Have: Exposure to Einstein products, Agentforce, Data Cloud. Additional Salesforce certifications beyond those listed below. Qualifications Salesforce Certified Administrator (Essential but flexible) Salesforce Certified Service Cloud Consultant (Essential but flexible) Certified Scrum Product Owner (Essential but flexible More ❯

requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence. At Urenco we’re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking … targets. • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans • Ensuring the platform is maintained and working efficiently through … effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Management of the Knowledge Management Database within ServiceNow. • Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users. What do you need to thrive in this role More ❯

requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence. At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking … targets. • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans • Ensuring the platform is maintained and working efficiently through … effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Management of the Knowledge Management Database within ServiceNow. • Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users. What do you need to thrive in this role More ❯

of Hiring – FTE/Permanent Note: RHCE certification mandatory Skills Mandatory Skills : Grafana, Angular, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, AppDynamics, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, AS/400,Asp.net,PostgreSQL,PowerBI,Problem Management, Python, React, ServiceNow ITSM … Cosmos DB, Spring Boot, Azure DevOps, Tomcat-Apache, VB.Net, WebSphere, Windows Server, Bash/Shell scripting, BMC Control-M,BMC Helix ITSM,Nginx,DB2-DB Administration, Prometheus, ServiceNow-Event Management, C, C#, C++,Flexcube technical PL/SQL-Performance Tuning & Shell Scripting,.Net Framework, Cassandra, ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing … in Linux systems administration e.g., RHEL CentOS Strong understanding of virtualisation technologies particularly VMware Experience with infrastructure automation tools such as Ansible Proficiency in scripting languages Python Bash Solid knowledge of MySQL database administration Familiarity with LAMP stack Configure PHP with Apache Deploy Configure Administer RedHat Satellite for Package Inclusions Exclusions Familiarity with Microsoft Active Directory integration Familiarity with More ❯

pm Mon – Fri and you will play a crucial role in providing all aspects of the business with a shift based service that provides hands on support, ticket management, SLA driven escalations and a consistent asset inventory and management system. The service desk should enable all of our teams to work smarter and more efficiently in a creative … with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements. The role Team Leadership & Management: Lead, mentor, and develop the shift based service desk support team. Conduct performance appraisals, set objectives, and manage staff development plans. Ensure the team prioritises customer service and maintains … met. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to higher management. Analyse workloads to balance resource availability and maintain service desk coverage. Process & Knowledge Management: Develop and implement strategies, standards, and procedures for the service desk that best suit the broadcast facilities operations and teams. Own and manage the service desk's More ❯

Project Management Officer - Technology & FX Location: London (Hybrid) Overview Albany Beck is seeking an experienced PMO professional to join a high-profile technology delivery function within a major financial-market organisation (client name not disclosed). You will operate as an embedded Project Support Officer, working alongside senior Program Managers and Delivery Leads to drive governance discipline, enhance delivery … effectiveness, and embed project-management best practice across a diverse portfolio of technology initiatives. This role is well-suited for an individual who thrives in structured, highly regulated environments and can influence delivery quality, consistency, and adherence to enterprise governance frameworks. Key Responsibilities Project & Program Governance Support Enforce compliance with defined delivery governance standards and internal control processes. Prepare … Track actions through closure, engaging with internal teams and third-party stakeholders as required. Conduct periodic reviews of governance artefacts and ensure correct document versioning and storage. Reporting & Data Management Produce and validate status reports, highlight summaries, and management information for senior stakeholders. Maintain program-level RAID logs, ensuring rigorous definition, assessment, escalation, and lifecycle management. Support project More ❯

best practices, and future scalability • Translate complex business requirements into detailed technical specifications and solution designs. • Design and implement end-to-end solutions, encompassing self-service portals, agent desktops, knowledge management, and integration points • Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects • Stay current with the … solution quality • Collaborate effectively with cross-functional teams, including business analysts, developers, project managers, and Oracle support • Provide status and issue reports to project managers and clients regularly • Promote knowledge sharing, lessons learned, and best practices within the team Continuous Improvement & Leadership: • Stay current with Oracle B2C Service Cloud, patches, and new features, assessing their impact on existing systems … Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities Should have proven expertise in Oracle B2C Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management Should have rich experience in configuring RIGHT NOW application components: knowledge of Customizing RIGHT NOW using the plug-in framework to enhance functionality More ❯

IT partner to senior scientific stakeholders, providing challenge, thought leadership and strategic guidance. Own the life cycle, optimisation and enhancement of core R&D platforms including LIMS, ELN, PLM, Knowledge Management and related digital lab systems. Work with Enterprise Architecture to design scalable, secure and future-proof solutions aligned to global standards. Champion digital capability within the scientific … community, supporting innovation acceleration and data-driven decision making. Oversee portfolio planning, demand management and prioritisation to ensure technology investments deliver maximum value. Lead cross-functional teams and partner with vendors to ensure high-quality delivery and operational stability. Ensure system compliance across regulated environments, including data integrity, quality, governance and security controls. Drive adoption and change management … leadership, business partnering or enterprise/solution architecture , ideally supporting R&D, laboratory or scientific environments. Experience with lab or R&D platforms such as LIMS, ELN, PLM and Knowledge/Content Management tools. Proven ability to shape technology roadmaps , influence senior stakeholders and operate as a trusted strategic partner. Experience in regulated, multi-site or global organisations. More ❯

shared goals and dependencies. Product Release Coordination Oversee the end-to-end release lifecycle — ensuring readiness, coordination, and post-release validation across all teams and stakeholders. Partner with Product Management, Engineering, and Product Marketing to enable smooth, predictable, and high-quality launches. Continuously refine release practices to improve speed, quality, and transparency and ensure consistency across teams and Clusters. … accelerate problem definition, idea validation, and stakeholder alignment. Help product managers work with cross-functional partners to clarify requirements, gather estimates and drive alignment on feasibility and impact. Product Knowledge Management Ensure maintenance and continuous improvement of repositories of product features, user documentation, internal FAQs, and training materials. Regularly brief and train cross-functional partners on product updates … scale and ensuring agile principles are well-embedded within the Cluster Experience and skills required: Background and Experience: A solid and sustained track record in product operations or product management A qualification in Computer Science, Engineering, Programme Management, or a related field Proven product and technical background with an ability to communicate effectively with engineers and technical stakeholders More ❯

In this role, you will manage the full lifecycle of e-learning and digital knowledge projects, from scoping and planning through to delivery and evaluation. Coordinate teams, manage stakeholders, and ensure high-quality, on-time, and on-budget delivery of innovative learning solutions. Key Responsibilities Plan, deliver, and track multiple e-learning or knowledge management projects. Define … projects meet quality, accessibility, and data standards. Monitor risks, issues, and change requests. Contribute to improving PM processes, tools, and reporting. Skills & Experience 5+ years managing digital learning or knowledge projects. Strong grasp of e-learning tools, LMS/LXP platforms, and SCORM/xAPI standards. Proven project delivery, budgeting, and stakeholder management skills. Excellent communication, organization, and More ❯

a Machine Learning Engineer (Contract) to support a global education organisation on an ongoing AI workspace project. The work will focus on extending internal tooling and integrating intelligent document management capabilities used across multiple regions. This is a hands-on individual contributor role, ideal for someone who enjoys working end-to-end from data and architecture through to deployment … and knowledge transfer within a collaborative, agile delivery team. Key Responsibilities Develop and maintain project-specific workspace functionality, including: File storage, metadata and system prompt management UI integration with collapsible sidebar navigation Build or integrate a SharePoint or cloud-based file environment, including: Permissioned repositories for business units to upload and access documents independently A pre-defined library … proficiency in Python with experience in machine learning deployment and MLOps tooling Understanding of SharePoint. Strong Azure, or similar cloud-based storage and directory structures Experience building document or knowledge management systems Ability to work autonomously, taking ownership from design through to delivery More ❯

the Software Development Life Cycle. Responsibilities : Design and implement integrations between various platforms and applications Provide advisory, design, implementation and development services Provide technical leadership encompassing strong stakeholder communication & management Provide functional and technical consultation, investigation and analysis of requirements and issues relating to new and existing integration solutions Consistently deliver high quality solutions to existing and new clients … associated risks and assumptions relating to the solution being proposed Help build the core elements of OSF Digital, including tools, templates, assets, frameworks, practices, products and offerings Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered Own and report on integration … required Demonstrate strong autonomy and ownership from design to implementation, delivering complete solutions with minimal supervision. Seamlessly switch between multiple cloud environments, such as Salesforce Core, Marketing Cloud, Order Management, and Commerce Cloud, selecting or integrating the most suitable technologies for each project. Independently manage the entire process from high-level objectives — understanding requirements, designing, building, and deploying the More ❯

test approach Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model Integrate test suites into the test management system and custom test harnesses Familiar with implementation of design patterns, modularization, and user libraries for framework creation Elaborated Skills: Maintain & Understand test automation frameworks and other solutions, minimum … group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Train and coach members of project groups to ensure effective knowledge management activity. Create Estimation, Status Dashboards. Roadmaps and present to clients More ❯