1 to 2 of 2 Permanent Service Delivery Jobs in Chatham

Technical Service Delivery Manager Chatham up to £45,000 pa This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi … Mobile Services, Engineering, Networking etc is essential . The role of Service Delivery Manager includes:- Developing the Service Plans for new projects, as well as upgrading existing clients Creating and maintaining all technical and non-technical documentation for the project Being responsible for all technical communications with … for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes Collaborating with the Key Account Manager for service issues and contract renewals Being responsible for the delivery of projects, on time and on budget To be considered for the role, you more »

IT Lead (Service Desk) Chatham Permanent Up to £45,000 Network It a looking for an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated IT Lead to join our Clients' dynamic team in Chatham. In this … distribution, performance monitoring, and ensuring SLAs are met. Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process … Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. In-depth more »