e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »
coventry, midlands, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »
and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a servicelevelagreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user relations both more »
coventry, midlands, United Kingdom Hybrid / WFH Options
WEG Tech
business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »
Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using more »
Employment Type: Part Time
Salary: Up to £13.00 per hour + Outstanding benefits!
A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Coventry. This is a fantastic role for the right person to join an more »