with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
V Selective Ltd
Conducting face to face meetings and conference calls with customers. Conducting internal reviews of customer progress and targets. Ensuring client expectations are met and SLA delivered Identify improvements in customer service to enable client expectations to be exceeded. Continually reviewing analysis reporting to improve their relevance and understanding to the more »
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
