1 to 1 of 1 Permanent Analytical Skills Jobs in East Kilbride

to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Provide day-to-day remote desktop support. · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find … documentation of supported systems & applications are available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain customer focus · Maintain personal KPI's in line with objectives by … maintaining required work. Experience required · Minimum 3 years’ experience in IT Support · Experience working and supporting Microsoft 365 environment · Basic networking experience · Strong analytical problem-solving skills · Excellent verbal and written communication skills; ability to frame technical information for a diverse audience · Excellent follow-up skills more »