1 to 17 of 17 Permanent Incident Management Jobs in the East Midlands

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. … be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. Identify and implement improvements to processes … with in service operations. Management of 3rd Party Suppliers which support service delivery. Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs. Set Service Levels & KPIs producing regular reports measuring performance. Manage and mitigate operational risks plus compliance with security/ more »

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle … problem management within the IT department. About the role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in … happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem more »

site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »

site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »

run site you will be working closelywith customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation more »

various methods including classroom-based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … via various methods including classroom based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trusts Incident Management system Datix. Support the DSP Manager and DSP Team Leader with the management of externally reportable incidents and serious incidents. Maintain … and effective training to staff at all levels and of all abilities Ability to cope under pressure and meet strict deadlines e.g. FOI responses, Incident response times. Ability to help build effective working relationships at all levels, both within NGH and externally. Ability to communicate appropriately and effectively with more »

IT solutions delivered to a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues , and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … be responsible for; Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Assisting the Project Team in deploying projects as per guidelines agreed. Managaging his or her workload more »

You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents, performing platform upgrades … responding to cyber based threats, tuning incident alerts, writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd Line Engineer position, where your skills and understanding will be both tested and rewarded. What youll do Key … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »

tools and procedures and in accordance with published KPIs and internal SLAs. To accurately diagnose, record, classify, prioritise and assign unresolved incidents (using agreed Incident Management and Service Desk processes) in order to provide the best possible outcome for the customer. Liaise with external suppliers in order to … working ethic Skills and Experience that would be desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career more »

Commvault, Veeam, and Zerto for replication and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incident management, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications more »

on business-critical Oracle databases Carry out Oracle RMAN backup processes and restarting failed backups Help with the writing of automation scripts for all management tasks using Linux Carry out patching of the system based on latest installed database versions Skills & Experience Advanced user experience and knowledge of Oracle … experience PowerShell scripting experience Confident user of Linux and Windows based servers/operating systems Confident in performing RMAN backups ITIL Foundation Trained desirable Incident management experience Excellent communication skills on all senior levels Flexible with out of hours working when required Due to the high number of more »

and 3rd line support) being on hand to deal with any escalated issues or queries Ensure the team are maintaining up to date application management systems Manage the end-to-end process of the incident management life cycle Chair team meetings to outline product delivery roadmaps and … place in adherence with legal compliance regulations and legislation, relating to GDPR, cyber security and quality assurance standards Skills & Experience Demonstrable line and performance management experience, with the ability to inspire a team Proven hands-on 1st, 2nd and 3rd line fix capabilities Formal IT qualification or similar field … desirable Excellent stakeholder management skills Up to date working knowledge of legal and compliance legislation Effective one to one coaching abilities About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply more »

to the improvement of the CRM system to ensure that it meets immediate and longer-term business needs Managing key aspects of the data management system including being responsible for developing and operating key elements Maintaining and improving day-to-day digital channel operations and functionality by supporting technical … and values of the organisation to achieve local business goals Developing digital training and development programs to meet identified needs Detecting and analysing security incident including attacks, breaches and identified vulnerabilities and remediating any security gaps in line with the incident management procedure Expertise required: Ability to more »

lead the security operations efforts and contribute to the enhancement of the security posture. Key Responsibilities: Hands-on technical involvement in security operations. Line management of a dedicated team member. Implementation and management of security measures across both on-premises and Azure environments. Utilisation of security engineering principles … implement effective security solutions. Proficiency in system networking and secure protocols. Working with a mixture of Microsoft technologies. Experience in infrastructure or DevOps environments. Management of cyber incidents and response procedures. Possession of OSP certification or equivalent. Familiarity with DevOps practices including Infrastructure as Code (IaC), Continuous Integration/… communication skills. Ability to work collaboratively within a team environment. Strong problem-solving abilities and attention to detail. Proactive approach to security issues and incident management. Ability to adapt to evolving technologies and security threats. If you are passionate about security, possess the necessary skills and experience, and are more »