Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive measures. Generate regular reports on team performancemetrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver … troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management - Set clear performance expectations, provide regular feedback, and conduct performance evaluations to drive continuous improvement and career development within the team. more »
Northampton, England, United Kingdom Hybrid / WFH Options
Engine Creative
status and addressing any concerns or feedback Develop strong client relationships, understanding their needs and ensuring a high level of satisfaction with our services PerformanceMetrics and KPIs: Define and track Key Performance Indicators (KPIs) related to project delivery, including on-time delivery, adherence to budgets, and … quality of deliverables Implement strategies to continuously improve team performance and project outcomes based on KPI analysis Business Operations: Collaborate with the business operations team to streamline processes, optimise workflows, and enhance overall efficiency Contribute to the development and implementation of strategic initiatives to drive business growth Work closely more »
Glossop, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Kingspan
products, and customer needs to inform marketing strategies and initiatives. Marketing Campaign Management: Manage marketing initiatives and campaigns, including liaising with external marketing agencies. Performance Reporting: Track, analyse, and report on marketing performancemetrics to identify areas of improvement and ensure marketing objectives are being met. What more »
Ashbourne, Derbyshire, East Midlands, United Kingdom
IAP Recruitment LTD
and escalation procedures. Collaborate closely with other departments, including sales, engineering, and product development, to resolve customer issues and improve product functionality. Monitor key performancemetrics, such as response times, resolution rates, and customer satisfaction scores, and take proactive measures to continuously improve performance. Provide regular reports and more »
sales team, providing guidance, coaching, and support to help them achieve their individual and collective sales targets. 6. Revenue Forecasting and Reporting: Monitor sales performancemetrics, track pipeline development, and generate regular reports to senior management on sales forecasts, trends, and key insights. 7. Customer Engagement: Engage proactively more »
Mansfield, Nottinghamshire, East Midlands, United Kingdom
Brellis Recruitment
close out of employee, product and public liability claims and liaising with company insurers and appointed solicitors as required. Monitor and report on QHSE performancemetrics, analysing data to identify trends and areas for improvement, and presenting findings to senior management. Liaise with external QHSE bodies, consultants, regulatory more »
Chesterfield, Derbyshire, East Midlands, United Kingdom
In Technology Group Limited
Sales Team to enhance overall team confidence and capability. Pipeline Management: Manage and grow the Cloud opportunity pipeline, reporting on conversion rates, profitability, and performance to management. Individual Development: Process Improvement: Develop and implement improved processes and automation for increased role effectiveness and scalability. Skill Enhancement: Expand core Cloud … Outcome Goals: Increased Share of Wallet per Customer Higher Average Profit per Customer Expanded Scope for Additional Cloud Business per Customer Improved Conversion Rates PerformanceMetrics (Evaluated Every 6 Months): Conversion and Growth in Cloud Services (70%) Cloud Solution Penetration within Account Management and Customer Base (20%) Self more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performancemetrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk more »
Louth, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Lioness Recruitment Limited
data literacy training. Essential Skills: A successful commercial track record with data governance including data quality, data strategies, security, regulatory compliance and improving business performancemetrics Data analytics Data quality issue management Relationship and change management - building and maintaining successful and engaging relationships with stakeholders in the business more »
healthy working environment across the business. Maintaining effective working relationships with senior management to support coordinated efforts in achieving corporate objectives. Evaluating overall company performance through data analysis and interpretation. Serving as the primary advisor on operational matters and staying updated on industry developments to maintain our competitive edge. … leadership, communication, and interpersonal skills. Excellent organisational and time management abilities. Sound decision-making capabilities. Analytical mindset with the ability to evaluate data and performance metrics. If this role sounds of interest, please apply online. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both more »