out more about Ricoh Today What you will be doing * Deliver an efficient Print Room and design service to the customer, to meet agreed SLA’s and customer satisfaction * Help solve operational problems quickly and efficiently to ensure the most efficient service is provided * Build relationships with users and manage … business needs and client expectations * To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s * Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and more »
and written communication. Analytical critical thinking and problems solving skills and able to understand users concerns and problems. Ensure service up time to agreed SLA’s and Business Continuity Respond quickly and efficiently to incidents and high priority requirements. Monthly reporting to Head of Digital & Technology on progress against objectives more »
for all issues which are outstanding. Scheduling all work on the website and organising the engineers work on a daily basis, whilst also ensuring SLA's are met. Raising new issues, projects, AMS issues and audits onto the website. Managing the projects team resource allocation for all business areas. Maintaining more »
Northampton, Northamptonshire, East Midlands, United Kingdom
Interquest Group
billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client's requirements within agreed SLA's and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »
Leicester, Leicestershire, East Midlands, United Kingdom
Network Plus Services Limited
the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus We are an award-winning utility and infrastructure business with more than 20 years experience, operating from 80+ depots across the UK. We more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
operational management of all types of Change and Release requests Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAs Provide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change process Provide presentations more »
Job Summary e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be more »
with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, con fi gure and install IT equipment at sites Buy, con fi gure and deploy mobile devices more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
International Logistics Group
the customer and other ILG departments - Utilising the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensuring that all queries are actioned in line with client SLA and Standard Operating Procedures - Working closely with Customer Services, Warehouse Team Leaders and … email support What we are looking for - Previous knowledge and experience of warehousing and distribution (desirable) - Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility - MS Office skills, particularly Excel & Outlook - Able to demonstrate methodical and organised ways of working particularly in relation to email more »
and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of more »
role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »
incidents/service requests within ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with more »
billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client’s requirements within agreed SLA’s and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
S-SA Digital
Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »
service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
STAFFORD-SHARP ASSOCIATES LTD
Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »
Kettering, Northamptonshire, East Midlands, United Kingdom
Musk Process Services
requests via email Registering, progressing and closing of the jobs on CMMS systems Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required Generate purchase orders for materials and subcontractor requirements. Inform the Operations Managers of any potential SLA failures. Accurate and efficient more »
Leicester, Leicestershire, East Midlands, United Kingdom
Get Staffed Online Recruitment
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers more »
Kettering, Northamptonshire, East Midlands, United Kingdom
MATCH RECRUITMENT LTD
incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support where necessary. Work to SLA thresholds for all incidents/service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment more »
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
Lincoln, Lincolnshire, United Kingdom Hybrid / WFH Options
Adecco
learn, keep reading! Responsibilities and skills: Configure products according to the project specification. Manage your own time - monitor progress, address delays and adhere to SLA's. Identify and fix data issues. Keep abreast of your own projects, acting as primary contact - forge positive relationships. Creative problem solving. Proficient IT skills more »
to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests more »
Leicester, Leicestershire, East Midlands, United Kingdom
Winner Recruitment
ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success. Onsite Operations Coordinator Job description: Remotely manage and recruit for multiple clients and locations more »