1 to 24 of 24 Permanent Service Delivery Jobs in the East of England with Remote Work Options

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding … appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas … We’re committed to maintaining an inclusive and supportive culture. Australian Business Awards – Employer of choice Top rated employer – Glassdoor: Our average length of service is 9 years. Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices. more »

Technical Operations Manager – Hertfordshire (Hybrid) As a skilled Manager who has a good grasp of service delivery and technical operations, running a small service desk team and being hands-on, this role will allow you to use your technical capabilities and become more client-facing. This one … overseas. With their client base continuing to grow they are looking to add a Technical Operations Manager to the team to help them maintain service level agreements and a five star service for their end clients. Why them? This role is permanent and Hybrid working You can look … these improvements, coordinating with our development teams and technical project managers where required. You will work closely with the Senior team to ensure technical delivery is at the highest level. About them The company are a global agency who specialise in Music. Based in the Hertford area. They pride more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

We have a great opportunity for an IT Managed Service Engineer based in or around Cambridgeshire to come and join us here at EMIS on a permanent basis. This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays … a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Managed Service Engineering team, you will report directly to our Managed Service Delivery Manager and you will provide hardware, software and network … a job, but an opportunity to add value and develop yourself further, then apply today! What youll do As one of our IT Managed Service Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware more »

operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside. To assist in the … delivery of IT projects. To deliver desktop/onsite support services at client location. Identifying and responding to calls in a professional manner Technical Responsibilities: Delivery of 1st/2nd line support activities and duties Desktop/laptop imaging builds and repairs Attend meetings as required based on … work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary Can analyse, diagnose, and troubleshoot problems within set SLAs Able to more »

with available resources and partner organisations to ensure project success within defined parameters. With direct responsibility for project outcomes, the Technical Project Manager ensures delivery within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation … especially in data centre, office-based, server, storage, and network infrastructures. Solid background in all aspects of data centres and critical IT space, including service delivery, installation, and implementation. Proficiency in budgeting, forecasting, managing milestones, quality standards, and formal change management. Experience in managing partner/suppliers/… degree-level education or equivalent and a clean driving license. PMP/Prince2/Agile qualifications and experience preferred, along with knowledge of ITIL service management principles and Microsoft Projects. This job requires creating and executing project work plans, fostering communication, and ensuring project standards are enforced while minimising more »

for management of our research technician team, plant growth oversight as well as being a hands-on technician. You will be responsible for the service delivery and all activities and outputs relating to the glasshouse and laboratory. If you have previously been part of an academic or industry … team ● Track and maintain soil grown plants -Tomato, Potato and others ● Track and maintain sterile growth and tissue culture of Tomato, Potato and others ● Delivery of Plant RNA-seq sample collection experiments ● Oversight and delivery of basic molecular biology protocols (Bacterial transformations, DNA minipreps & midipreps, glycerol stocks, etc. more »

infrastructure for the organisation. The role also involves supporting the enterprise-wide server and storage infrastructure, computer information systems, applications software, and web-based service delivery. Design, implement, maintain and support the database and associated infrastructure to ensure a robust, reliable, efficient and secure operation of the systems and … and/or provide backup cover across the team, such as for selected server and storage infrastructure, operating systems, application software, and web-based service delivery, including effective liaison with contracted external suppliers and ensuring alignment with agreed technology and enterprise systems strategy, service requirements, security arrangements … requirements and providing adequate notice and information for users Test and implement new technologies and services in accordance with agreed strategic development priorities and service requirements, and in conjunction with other substantive and project teams. Plan and test systems business continuity and disaster recovery arrangements, including associated documentation, risk more »

day per week. This Supplier Manager role will take ownership of a key technology supplier and look to drive higher internal engagement levels and service outputs. Key areas of focus pertain to: ensuring the supplier delivers as required across service areas; analyse and own governance of the contract … to ensure KPIs and SLAs are delivered; act as point of escalation for any service delivery failings and ensure remedies are put in place; drive positive supplier relationships and advocacy across the relevant internal stakeholder population; drive continuous improvement initiatives; and ensure the supplier contract continues to add more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a senior project manager to help with the delivery of a programme of works for a big pharma. The programme is being … business need. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, laboratory, commercial fit-out sectors Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »

will perform a key role in the field, both with inspectors and clients across multiple projects and locations, motivating, supporting, and providing technical and delivery support. Working closely with the Asset & Inspection Manager and the wider Inspection Services team, you will assist in managing inspection projects & developing, and implementing … step in your career with a company who are experts in their field & who well known for their excellent product ranges, levels of customer service & sound moral and ethical principles & who can offer long term progression within the business. The role: Health & Safety: ensuring safe system of work practices … Where required provide assistance, guidance, and support to meet technical queries. Productivity: target inspection team, monitor and deliver inspection jobs to agreed budgetary programmes. Service delivery: establish efficient sequences of work for inspection works, reduce client disruption and no access to assets being inspected. Training & development: review inspector more »

using SEO tools, analyzing data to refine technical SEO strategies for maximum impact. Stay ahead of industry trends and algorithm updates, driving innovation in service delivery and processes. Ensure seamless collaboration across teams, provide insightful reports on technical SEO performance, and communicate strategies to non-technical stakeholders. Play more »

network and infrastructure support and analyse system requirements Analyse existing infrastructure and make recommendations for improvements Resolve technical problems to meet business requirements Investigate service, system and process faults and implement preventative measures Respond to incident reports and investigate as necessary Assist in the implementation of backup and restoration … strategies Act as a technical escalation point for the service delivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1 st and 2 nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of more »

cloud systems and services. Your expertise in VMware, Hyper-V, and infrastructure will be instrumental in meeting our operational requirements and driving excellence in service delivery. Key Responsibilities: Provision, administer, and operate networks, servers, systems, and software, both on-premises and in the cloud. Lead in addressing escalated calls … following incident management and service request fulfilment lifecycles. Contribute to projects and large-scale business-as-usual activities, taking a senior role where appropriate. Requirements: Degree or equivalent with relevant professional qualification. Substantial experience in administering servers in a medium-scale enterprise network environment. Expertise in VMware, Hyper-V more »

37.5 hours flexibly to meet business requirements. Evenings, nights and weekends work may also be expected as part of a safer and more effective service delivery. Occasional on call duties may be required. Main duties of the job This role is responsible for the day to day line management … Experience of facilitating change in practice to improve services Good understanding of change management Understanding of the NHS and current agenda Demonstrable knowledge of service improvements and project delivery Risk management and governance Experience of implementing and supporting modern healthcare information systems. Significant experience leading the design and … Agile etc). Experience of working in a project management environment, also working with multi-vendor teams, on and off-shore. Relevant Information Technology service design, planning, development, deployment, operations and technical support experience. Desirable Good understanding of the current NHS agenda and healthcare policy Supporting, developing and maintaining more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with various more »

a daily basis. * First point of contact for Planon-related system issues and configuration changes. * Leading the building of User Acceptance Testing (UAT) and delivery of in-house Planon training for all Coordinators, FM Suppliers, FM Team and wider business as and when required. Skills, Experience & Qualifications: * Customer focus … and commitment to Service Delivery. * Understanding and competency in relevant software packages (Planon, SHE, Microsoft). * Good understanding of Facilities Management activities. * Excellent experience and knowledge of a range of IT systems and tools – CAFM preferred. * Strong organisation & project management skills. * Ability to manage multiple stakeholder requirements & communications. * Self more »

will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system up-times, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »

of belonging, they can be more creative, innovative, and thrive at all points in their careers. Organizational Placement Reports to UK On-site Services Delivery Manager (KGS0) The position is to work on customer premises in the Luton area. Business Requirements The single most important customer need we have … is to be a “Single Source” Service Solution provider. In order to facilitate a total seamless solution with our larger customers, we provide a Resident Professional to be based on-site at customer’s location to manage the single source coordination and maintenance of Test and Measurement assets on … role brings the responsibility for managing all equipment and associated coordination of support services delivered by Keysight and third party/Other Equipment Manufacturer service providers for the customer. Primary responsibilities for the Resident Professional will be to: Act as the prime coordinator for planning scheduling and organising the more »

will be responsible for maintaining and improving our client's clinical standards, leading on audit activity, and driving forward strategies to continually improve clinical service delivery. If you are passionate about mental health and have experience in clinical leadership, we encourage you to apply. Join our client's team … service. You will leverage your knowledge of risk and safeguarding to ensure a safe and secure environment for their clients. Additionally, you will analyze service outcome data and identify trends that can be improved as part of a continuous quality improvement cycle. Working closely with the wider clinical leadership … team, you will develop and implement new clinical initiatives that help drive service improvement. Your expertise will be integral in shaping our clinical practices and ensuring the highest quality of care for their clients. If you're passionate about making a positive impact in the healthcare industry and want more »