About the Role: We are seeking a driven and experienced ApplicationsSupportManager to lead our team in providing exceptional product support for our customers. You will be responsible for the overall performance of the applicationssupport function including Owner … levels of performance. Proactively identifying customer service improvement activities to increase customer satisfaction and business efficiencies. Responsibilities: • Lead and manage a team of applicationsupport specialists, offer technical advice, provide coaching, mentorship, and performance management. • Develop, implement, and maintain policies and procedures for applicationsupport services. … IoT Edge etc. and be comfortable reviewing logs and identifying patterns which lead to support issues. • Some technical knowledge, ideally with web applications, APIs and databases. • Experience leading and managing a technical team. • Strong understanding of IT service management principles (e.g., ITIL). • Strong planning and organisational more »
ApplicationSupport Team Manager Lead a team dedicated to ensuring the availability, functionality, and performance of all core business applications, supporting essential business processes. You will collaborate closely with business users, Product Owners, and third-party support partners to manage, diagnose, and resolve … issues while proactively monitoring and supporting the applications. Responsibilities: Provide daily support for core business applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the ApplicationSupport Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training … needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core IT business applications Maintain a thorough process for logging and assigning issues and service requests to relevant team members and external suppliers. Ensure issue resolution within assigned more »
IT ApplicationSupportManager Permanent/Liverpool Hybrid/IT ? The most exciting parts 3 days in office, 2 days at home ?? Youll have great benefits, have a 5% contribution pension plan and generous holiday allowance. This is a unique opportunity for someone who wants to … become an IT ApplicationSupport Manager. ?? Our client offers lots of possibility to grow Great teammates & work environment ?? They offer flexibility and work Monday Friday. The incredible chance to work with talented colleagues more »
up to date with the latest in the technology space we need people who are passionate about a vast range of operating systems, devices, applications and software. Our Applicationsupport team now has an opportunity for that passionate person to join the team, and help manage and … evolve our support function. The Manager role operates on a typical working business day (Monday-Friday: 9am to 5:15pm). However, the wider team who support our PayPoint terminals, including the flagship PayPoint One and its EPOS system, the PayPoint Mini device and … committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons more »
