IT Support Team Leader - Manchester – On-site Job Title: IT Support Team Leader Office Location: Manchester City Centre Salary: £45,000 - £50,000 DOE Company profile My client is an enterprise-level company that is the market leader in there more »
in case of laptop swaps. User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details. Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility more »
practices. ESSENTIAL SKILLS - **ServiceNow** subject matter expert with 7+ hands-on experience in ServiceNow applications/modules (TSM [or CSM/ITSM], TNI [or CMDB], OMT, FSM, TSOM [or ITOM], GRC, SecOps). - Good knowledge of Products & Service Catalog – PSR hierarchy, Inventory and the common design patterns like Catalog-Driven more »
chats/communications · Create Colocation of Inbound/Outbound Shipments and track Deliveries · Work with SCM/Planning to update and add equipment into CMDB - How to receive servers in Twinkle AMS · Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities · Ensure the ACL more »
ServiceNow Administrator Manchester 2x per week £60,000 + 10% bonus + 10% pension Would you be interested in exploring an opportunity with a leading player in the re-insurance space, currently on a journey to bring all their technology more »
improving the IT Asset (ITAM) and ConfigurationManagement services, ensuring efficient creation, maintenance and management of the Asset and ConfigurationManagement Data Base (AMDB & CMDB) and CMS tools including: Definition, Creation and Implementation of effective processes and controls for Asset and Configuration Management. Enforce and enhance policies, processes and procedures … for Asset and Configuration Management. Ensure the AMDB and CMDB is definitive, up-to-date, accurate and the correct source for all IT Infrastructure hardware and applications. Auditing and verifying the integrity of the CMDB, to identify issues with, and improve processes associated to the update of system records. Monitors … all configuration items (CIs) and their relationships to other CIs. Identification of ownership and accountability for management for all CIs within the AMDB and CMDB and lifecycle management and status accounting for all assets and Configuration Items. E ssential experience required: ITIL foundation plus other relevant ITIL intermediate level qualifications. more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
in weekly Change Advisory Boards (CABs) Monitor open and pending tasks and drive progress of changes to completion Implement and maintain ConfigurationManagementDatabase (CMDB) as part of the ConfigurationManagement System (CMS) Support the operational management of all types of Change and Release requests Coordinate and prioritise Change Managementmore »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Espire Infolabs Limited
the operational requirements skill set : review daily ticket performance with supplier chase up on incident/service request escalations maintain contract renewal list verify cmdb data assist with IT disposal activities more »
out in accordance with Telent Environmental, Health and Safety processes and policies Provide O&M with technical support on systems (Remedy/ECM/CMDB) relating to Planned Maintenance Ensure that NRTS Maintenance Schedule is updated and reflects the Maintenance Inspections and history Align Inspection Data to CMDB Inventory to more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
and integrations based on business needs. Customise ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly. Configure and maintain ServiceNow CMDB, including discovery and integration with third-party data sources. Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage. Perform ServiceNow more »
knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers Experience with and understanding of IT technical infrastructure, services, and/or architecture. more »
position will be very hands on and will require exposure to some essential tools and a high level of financial knowledge. Good experience within CMDBconfiguration to align with the companies infrastructure. Experience working with a Windows environment. Change management experience. Atlassin experience is essential. Data integrity experience. This is more »
Experience in managing implementation of Smart Centres, Smart lockers and Vending Machines Exposure to service now projects implementation – HAM Pro, BCM/IRM and CMDB Extensive experience in working with deskside support partner organisations on contract flow down terms, adhoc business requirements, PC refresh projects. Experience in managing service delivery more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
About NTT DATA Business Solutions: About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We more »
using Business Rules, Client Scripts, Workflows, Form Design and UI Actions.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Demonstrable knowledge of Platform Integrations and data normalization.'€¢Demonstrable knowledge of scripting in more »
a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Excellent understanding of ServiceNow platform administration. About Capita Technology and Software Solutions Capita more »
DV Security clearance for this CASD Architect role. Your role Experienced in the design and implementation of CA Service Desk and ConfigurationManagementDatabase (CMDB) You will be experienced in the design and implementation of data feeds into the CA suite to enable a single enterprise view of assets within more »
involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing … processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configurationmanagement data modelling, CMDB data architecture. Understanding and exposure of cloud services. Knowledge of OSS/BSS sub-domains - Ordering, workflows, orchestration, fulfilment, Fault, Performance management, ETL etc. Extensive more »
trends (e.g.In memory application readiness). designing and integrating IT products to deliver an overall solution. and maintenance of architectural documentation, use of ConfigurationManagementDatabase (where applicable) working in highly technical/consulting environment, coordinating and developing technology solutions. of new solutions into existing solution architectures. Working to tight … e.g. In memory application readiness). designing and integrating IT products to deliver an overall solution. and maintenance of architectural documentation, use of ConfigurationManagementDatabase (where applicable) Responsibility: lead the development and introduction of new products, services or solutions required to support projects where existing solutions do not deliver more »
DV Security clearance for this CASD Architect role. Your role Experienced in the design and implementation of CA Service Desk and ConfigurationManagementDatabase (CMDB) You will be experienced in the design and implementation of data feeds into the CA suite to enable a single enterprise view of assets within more »
Employment Type: Permanent
Salary: £80000 - £90000/annum 10-15% bonus & £6k car allowance
projects and purchasing requirements Requirements: Proven experience in IT asset management and procurement Intermediate Excel skills; Power BI experience is advantageous Familiarity with ServiceNow CMDB or similar software Strong skills in vendor management and contract oversight Excellent organisational and communication abilities Desired Skills: Knowledge of ServiceNow, MS Windows, MS Office more »
place already We are looking for a CASD Architect with experience in the design and implementation of CA Service Desk and ConfigurationManagementDatabase (CMDB). Skills required; + Design and architecture experience + Scripting skills If you are interested in discussing this CASD Architect role further, please apply or more »
this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there ConfigurationManagementDatabase (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB … several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and … insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Skills and Experience Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
Application, and Infrastructure groups in region. and promote change control processes to ensure compliance and protect service. asset management processes in region and improve CMDB accuracy. and control Standard Operating Procedure (SOP’s) for IT processes. and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation. with more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
testing changes to service management software (JIRA) to meet new business requirements; Troubleshooting issues with service management software (JIRA); Administration of service CMDB (ConfigurationManagementDatabase) and assisting with the design of CMDB changes; Contributing to user documentation and producing training materials for customers and internal users of service software more »