1 to 3 of 3 Permanent Customer Support Manager Jobs in England

Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the customer … keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to make data-driven decisions. You will define, design, and drive a program’s vision and roadmap to completion in addition … and direction for projects and gain consensus and clear alignment at all levels as appropriate. - Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the project’s standard operational procedures, processes and technical more »

passion behind Amazon. Department AF Ops Overview Amazon Freight Operations (AF Ops) is the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support … a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience. Overview of Customer Support Manager, AF The Customer Support Manager manages a large team responsible for 24x7 frontline operations for both Inbound … in a fast-paced environment. Key job responsibilities - Independently identify up-stream and down-stream operational problems and implement appropriate solutions before they become customer impacting. - Brings a department and company-wide perspective to decision making. Strong business acumen (understands how to calculate high-level return on investment and more »

seeking to hire an exceptional people leader to build and manage a highly complex operations team for Amazon Freight’s Business Compliance team. The Customer Support Manager manages a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation. They work in a … in a fast-paced environment. Key job responsibilities • Independently identify up-stream and down-stream operational problems and implement appropriate solutions before they become customer impacting. • Brings a department and company-wide perspective to decision making. Strong business acumen (understands how to calculate high-level ROI and partner with … for an entire group or department, or a major piece of a larger cross-company product or project. • Serve as escalation point for shipper support leads. • Making the correct trade-offs between schedule, resources, and scope in order to deliver on customer promise. • Identifying and evaluating potential risks more »