101 to 125 of 263 Permanent Incident Management Jobs in England

launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

vision and align support frameworks to enhance and achieve them.Exceed user expectations and excel at service delivery through statistical analysis, reporting, feedback and service management meetings with colleagues throughout the business.Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring … product/technology updates.Develop and maintain new support processes.Develop knowledgebase process and educate global support team on best practices.Membership and ownership in the Major incident management framework.Ensure succession, training and development plans are in place with each colleague in the team.Coach and develop the teams daily.Actively encourage, motivate … issues are being addressed in an acceptable timeframe and in compliance with internal SLA’s.Identify, capture, and provide monthly reporting on key service desk management metrics & KPI’s.What we’re looking forKey Skills & ExperienceDeep experience of Service support solutions, processes, and technologiesDemonstrable experience to drive value statements and solutionsDemonstrable more »

requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate will … enhance our Microsoft 365, Microsoft In-tune, Microsoft Auto-Pilot and associated Microsoft client management capabilities within the team whilst ensuring that the ServiceDesk is maintained through prioritisation and management of phone calls, logged calls & emails via our cloud-based ticketing system. The role-holder will also be … key member in delivering this great IT support service to Bighams & ByRuby. You will be a key resource in supporting the team with the management of our 500 Microsoft 365 In-Tune connected devices which include laptops, desktops, mobile phones and tablets. Our aim is to provide world class more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA?s to ensure customer expectations are met. They will need … to have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate with more »

lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

iSeries Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring … we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been … look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem Management more »

tools and procedures and in accordance with published KPIs and internal SLAs. To accurately diagnose, record, classify, prioritise and assign unresolved incidents (using agreed Incident Management and Service Desk processes) in order to provide the best possible outcome for the customer. Liaise with external suppliers in order to … working ethic Skills and Experience that would be desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career more »

and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential: Relevant experience in Problem Management. Proven experience in problem management/incident more »

has an electrical or mechanical or BMS background and is ready to take on a hands-off role and develop their support, analytical, and management skills. Duties include, but are not limited to: Supporting the company's commitment to and compliance with health, safety, and environmental standards at all … times. Ensuring the engineering systems are proactively monitored via the building management and electrical management systems (BMS/EMS) 24 x 7 x 365. Conducting engineering-based assessments on BMS and EMS-based alerts; evaluating operational and customer service risk; and reporting validated alarms in accordance with incident management (IM) procedures. Reporting issues pertaining to engineering systems availability and/or design efficiency; assessing technical design and O&M information; and associated schematic drawings. Support the Preferred Maintenance Contractor (PMC) with first-line incident response, containment, and resolution, providing technical support and assistance to operational more »

has an electrical or mechanical or BMS background and is ready to take on a hands-off role and develop their support, analytical, and management skills. Duties include, but are not limited to: Supporting the company's commitment to and compliance with health, safety, and environmental standards at all … times. Ensuring the engineering systems are proactively monitored via the building management and electrical management systems (BMS/EMS) 24 x 7 x 365. Conducting engineering-based assessments on BMS and EMS-based alerts; evaluating operational and customer service risk; and reporting validated alarms in accordance with incident management (IM) procedures. Reporting issues pertaining to engineering systems availability and/or design efficiency; assessing technical design and O&M information; and associated schematic drawings. Support the Preferred Maintenance Contractor (PMC) with first-line incident response, containment, and resolution, providing technical support and assistance to operational more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

and reliability. This is working in the defence and security industry so there are exciting projects coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies … Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms – Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration ITIL qualified more »

ensure safe deployment to the users. Main duties of the job *Support of various clinical and corporate systems. *To support the day to day management and maintenance of the systems managed within the Systems Support Team including data quality reports, confidentiality and security. *Provide system administration including appropriate access … and procedures with the ability to identify issues. *Analyse a range of factors when analysing a system issue and suggest solutions. *To ensure all incident management complies with ITIL processes. *To take the lead for a reported incident, as agreed with the Systems Manager, ensuring that communications … be discussed as part of the interview process. Person Specification Qualifications Essential Degree level or equivalent experience in relevant field Experience in clinical system management and configuration Desirable Relevant Business Qualification Experience Essential Information management & analysis In depth knowledge of system configuration and data structures Strong understanding of more »

You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents, performing platform upgrades … responding to cyber based threats, tuning incident alerts, writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd Line Engineer position, where your skills and understanding will be both tested and rewarded. What youll do Key … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »

as deputising for the DPO in their absence. Main duties of the job Provide and manage the ICB's IG Advice and Guidance Service: Management of the Freedom of Information, Access to Health records, Subject Access request processes Be an organisational lead on Information Governance Risk Management Activities … providing advice and support to other departments on effective risk management activities and methods. Meet the ICB's obligations under our Assurance Framework, providing oversight reports on the ICB's IG 'health' and insight reports on specific risks, issues and opportunities Lead the ICB's IG Incident Management … local learning activities.: Oversee the collation and submission of evidence for the annual Data Security and Protection Toolkit Compliance audit. IG Policy and Procedure Management Horizon Scanning and strategic planning of IG activities and developmental activities Support the development and delivery of the IG Strategy: Line Management, Leadership more »

pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to … Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

technology vendors. Main Responsibilities of Network Operations Engineer, Real-time monitoring of our clients cloud communication platforms. Acknowledging, reviewing and resolving alerts raised, through incident management or change management process Capacity monitoring. Reviewing historical logs (Windows, Linux and clients proprietary logs) Reviewing, updating and improving monitoring performed … and above, and a BBB and above at A levels The relevant documentation to work in the UK on a permanent basis Strong time management and planning skills. Excellent level of IT/Computer literacy. Good experience of working in a NOC environment Good oral and written skills Good … network alerts, events or issues. Ability to diagnose and troubleshoot problems · Hard working, ambitious and friendly. Be able to produce written work, such as incident reports to be. more »

specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME(Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton … including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role • Develop and integrate security event monitoring and incident management services. • Respond to security incidents as they occur as part of an incident response team. • Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. • Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. • Produce documentation to ensure the repeatability and standardisation of security operating procedures. • Develop additional investigative methods using the SOC’s software toolsets to enhance more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

and maintain standard operating procedures and response plans. Your team will coordinate and execute purple team exercises with the USDS red team to practice incident response processes and hone procedures. Finally, your team will be responsible for data collection and analysis of cyber threat investigation data.Tasks and Responsibilities:- Develop … to ensure that log sources meet analyst needs and that sensors and collection devices are placed strategically throughout the environment- Work with Crisis and Incident Management to enable procedures and execute them when necessary- Work with Human Resources and Recruiting to build a staffing and development plan to … attract, develop, and retain world-class talent at all levels- Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendationsQualificationsMinimum QualificationsEducation: - Bachelor's degree or industry-equivalent work experience in Computer Science, Information Security, Computer Engineering, or a related discipline- CISSP, GCIA, GCIH more »

week (Flexible) Multiple sites Core Tech Skills required are ELK (Elastic, Logstash, Kibana) and Tanium Role duties - • Develop and integrate security event monitoring and incident management services. • Respond to security incidents as they occur as part of an incident response team. • Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. • Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. • Produce documentation to ensure the repeatability and standardisation of security operating procedures. • Develop additional investigative methods using the SOC’s software toolsets to enhance more »