76 to 100 of 251 Permanent Incident Management Jobs in England

are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain … Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active …/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts more »

a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle … processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment … Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. A strong customer focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within more »

will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately … document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures more »

Degree plus experience and further study or qualification or an equivalent level of knowledge associated with the practice setting Desirable *Health care leadership/management qualification Experience Essential *Recent experience within theatres working as a registered practitioner in an acute practice setting involving the supervision/education of junior … associated with physical and human resources , ability to allocate tasks/duties to a range of staff *Can demonstrate an understanding of human resource management associated with codes of practice/professional and Trust guidelines *Can demonstrate understanding of how to review/plan staff rotas in accordance with … workforce risks associated with staff deployment *Demonstrates ability , passion and knowledge of the following *Leadership *Team building/team work *Physical/Human Resource management *Change management *Clinical Governance/Patient Safety *Can demonstrate knowledge in relation to immediate incident management involving staff/patients and more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

minimising losses from failed internal processes, inadequate controls, and emerging risks. Who you are • Experienced risk professional and have worked in 1st line risk management (desirable but not essential) • Relevant regulatory/prudential regulatory experience in financial services • Have experience in Risk & Control Assessments, Audit Management, Regulatory Compliance … Incident Management and Event & Action Management • Resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing • Hands-on and great at delivery & execution • Curious and collaborative - you're great at asking incisive questions to pick things up more »

processes across Intelligent Automation. You'll continuously improve the service levels provided to our end users, thinking about application stability, customer satisfaction and strengthening incident and problem management practises. You'll ensure our products and services are monitored proactively, so we know about any issues before our customers … practices relating to observability, reliability, scalability and resilience. Proactively look to improve day to day SRE tasks through automation and collaboration. Take ownership of incident management and participate in post incident reviews and carry out any remediation and/or mitigation work. Participate in Change Management more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/… 2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential more »

IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. Experience and understanding of how administration & clinical processes work together and how to support clinical … stronger. Job description Job responsibilities 1. To provide day to day business as usual support for Trust IT Systems. 2. Manage own workload ensuring incident and service requests are resolved within Service Level agreements. 3. Participate in the configuration, testing, tuning of IT systems appropriate to the role supporting … deployment of patches, upgrades and managing individual tasks through the change management process. 4. Responsible for liaising with stakeholders to promote understanding of Trust systems providing support and training as necessary. Articulate and collate their requirements. 5. Responsible for identifying IT systems bugs, performance and stability issues and reporting more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

including, networking, servers, wifi, devices and classroom technology Strong experience in developing a cloud strategy and coordinating the adoption process. Experience with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and … teams. Ability to multitask and manage a large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders more »

an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented … and with a salary of up to £50,000 depending on experience. Key Skills and Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating more »

and eventually transitioning to a full 24x7 rota. The established rota will be 12-hour shifts, 4 days on, 4 days off. Key Responsibilities: Incident Management: Resolve complex incidents promptly to maintain high service levels. Manage P1 communications and technical incident calls if needed. Patch Management … and functionality, including scheduled and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies and platforms. Documentation: Document incident resolutions, system changes, updates, and testing activities accurately. Communication: Maintain effective communication with team members, Shift Lead, and manage internal/external incident communications. Test Management: Follow detailed test plans, conduct thorough testing, and report findings to the Test Manager. Ensure high-quality and timely completion of all testing. Continuous Improvement: Contribute to process and service improvements. Stay updated with the latest technologies and best practices. Required Qualifications/Requirements: Clearable more »

systems in accordance with agreed baselines and specifications. Deliver agreed tasks within technical projects and any other tasks as reasonably requested by the IT management and leadership. Work with stakeholders around the organisation and other members of the IT team to diagnose and resolve issues relating to the performance … and availability of systems. Conduct maintenance and deploy patches and functional updates to systems at an agreed frequency and in accordance with their change management and patch management policies and procedures. Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders … of networking technologies, including firewalls, switches, VLANs and wireless networking Experience with Microsoft Azure Entra, Microsoft Defender, Azure virtual machine configuration and deployment. Device management & configuration with Microsoft InTune. Microsoft365 configuration and administration Package: £35,000 - £45,000 Office based - Chelsea Harbour + added benefits more »

launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics more »

security risk assessments to established risk assessment models to best practice. - Facilitate and supporting internal and external audit activities. - Understanding of general information security management principles and data protection. - Contribute to the vision, principles and strategy for security operations practices by leading colleagues across the Commission, ensuring technical, cyber … security risks. - Deliver security awareness training (development and delivery) and induction training for all staff. - Support the development and maintenance of the Business Continuity Management System. - Assist in incident response and crisis management, in the event of a security breach, natural disaster, or any other emergency. - Stay … certifications such as CompTIA Security+, GIAC Security Essentials (GSEC), ISO 27001 Lead Auditor/Implementer, ISC2, ISACA and EC-Council. ISO 22301 - Business Continuity. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Experience working within Information Security or IT/ more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of … and collaboratively within the team to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. … and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker Can more »