deadlines. Promote reuse and enhanced working practices, processes, guidance and templates. A demonstrated ability in managing, coaching, and developing members of your team, including performancemanagement activities. Be involved in the tech community and an active observer of latest trends and technologies, including standards, legislation and regulation relevant more »
deadlines. Promote reuse and enhanced working practices, processes, guidance and templates. A demonstrated ability in managing, coaching, and developing members of your team, including performancemanagement activities. Be involved in the tech community and an active observer of latest trends and technologies, including standards, legislation and regulation relevant more »
enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Direct management of onsite technicians and cover/freelancers Service Improvements - work with the Operations Team to identify service improvements Incident management - manage process lifecycle … as per client internal processes Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards PerformanceManagement - regular 1 to 1 meetings with direct reports, performance improvement plans if required Staff Development - skills matrix, training requirements Daily workload management … Scheduling Forecast - staff, hire, and technical requirements Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and company senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests more »
closely with business leaders and line managers to diagnose people priorities, create people plans, and help implement organization-wide people approaches. Ensure employee remuneration, performance and HR programs are competitive and in line with the company's strategic objectives. Consult with line management, providing HR guidance when appropriate. … providers to ensure that the Company’s reward packages are competitive in the market. Conduct research and benchmarking studies on changes and trends in performancemanagement and reward practices, and propose changes based on emerging best practices. Maintain up to date knowledge of the most recent laws and … discipline, with a preference for a Master’s degree 5-7 years of experience in similar function preferably in the consulting industry in people management, strategic planning, and HR practices. Experience in Korn Ferry - Hay job evaluation system preferably with an accreditation Proven experience in project management and more »
of HR operational needs by the HRIS Manager. The role will cover all HR systems such as Learning and Development, Time and Attendance, HRIS, PerformanceManagement and Recruitment. Key areas of focus in this role will include leading a cross-functional project to review the current & future HR … the organisation to ensure delivery of meaningful results from strategic initiatives. Build strategic relationships with partners to stimulate, surface, and shape demand. Establish value management as a strategic organisational capability. Ensure that the business's products, services, and resources are tailored to meet the specific needs and expectations of … team members. ?Skills, Knowledge and Experience: Previous experience of HR systems and project delivery is essential. Strong understanding of service processes and design. Vendor management experience inc service reviews. Demonstrate strong communication and collaboration skills and building and maintaining strong relationships with partners at all levels of the organisation. more »
attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory & quality … integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and exposure of cloud services. Knowledge of OSS/BSS sub-domains - Ordering, workflows, orchestration, fulfilment, Fault, Performancemore »
Greater London, England, United Kingdom Hybrid / WFH Options
Talent Drive | B Corp™
of business plan objectives through the procurement process and offering commercial guidance. Having a leading role in supporting stakeholders in service reviews, contracts, supplier performancemanagement and contract management. Develop and support strategic direction and present to management, with a recommended proposal, supplier sourcing decisions and implementing … global and regional complex projects. Experience running a full tender process is essential ideally in multiple IT subcategories and services. Strong communication and relationship management skills at all levels including senior management with ability to influence an audience in a logical and persuasive manner. Ability to work to … tight timelines whilst maintaining good stakeholder communications. Proven track record of supplier relationship management, including evidence of effective negotiation skills within high value and complex procurement. Demonstrated ability to manage multiple priorities concurrently to achieve set objectives through a logical approach and technique. Salary and Benefits more »
responsible for the administration of the Local Government Pension Scheme, including managing the implementation of relevant legislative changes to the Scheme in Harrow. Support management in providing advice and support to the Pensions Committee and other member committees and senior management boards on pension related matters. Manage the … of their responsibilities, including to provide information regarding scheme members and to remit contributions on time. Assist the Head of HR Operations in the management of the £30m (annually) pensioners’ payroll Assist the Head of Treasury and Pensions in managing and the £65m Pension Fund income and expenditure budget … Manage all the aspects of the unit’s performancemanagement, ensuring that a high quality service is provided to the scheme’s 18,500 members The post holder will visibly manage and motivate staff in the delivery of an efficient and effective, customer focussed and business-led Pensions more »
appropriate staff. Ensure that all work targets, robust data collection and validation systems are in place across the services and that statutory returns and management enquiries are resolved swiftly and effectively.o be an active member of the team and provide support and data to the time and attendance team … any anomalies in information, ideas for new ways of working and details of any potential blockers to tasks. To provide detailed information on service performance for use in the performancemanagement processes. Use own judgement to make decisions particularly where there is more than one potential outcome … order to effectively undertake the analyst role. Provide any information as required to support the regular periodic reviewing of staffing resources within the Facilities management team in conjunction with the EFM strategic goals to ensure that longer term staffing needs, skills and personnel are built into the staff recruitment more »
operations. Elements of the service will require out of normal working hours attendance for either planned or reactive measures. The responsibilities will have line management duties across operational estates team including providing electrical knowledge to manage and maintain the Trust's electrical and mechanical technical team. Main duties of … infrastructure upgrades to take into account long term growth and progressive plant degradation from which recommendations are formulated. To assist in the planning and management of electrical service interruptions and isolations to complex circuits in conjunction with other staff within the trust to ensure all contingencies have been identified … assist the Infrastructure Manager in providing effective site leadership for Estates & Facilities services staff in Back Log Capital Projects and Maintenance Services, supported by performancemanagement arrangements and encourage team working. To manage and control external contractors employed by the Organisation (Technicians. Craftsmen, Maintenance Assistants and Contract Labour more »
The Company Thisleading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide is keen to recruit a Maximo Consultant. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset PerformanceManagement (APM) expertise across North America, Europe and Asia Pacific more »
The Company Thisleading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide is keen to recruit a Maximo Consultant. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset PerformanceManagement (APM) expertise across North America, Europe and Asia Pacific more »
Plymouth, England, United Kingdom Hybrid / WFH Options
Delt Shared Services Ltd
really exciting time for us here at Delt and we would love you to join us on our journey! Key Responsibilities: Leadership and Team Management: Lead and manage the Modern Workplace Team, providing direction, coaching, and fostering a culture of continuous improvement. Service Delivery: Ensure the Modern Workplace team … meets service specifications and delivers high customer satisfaction. Budget Management: Build and manage the annual zero-based budget, including capital plans and business cases for investment. Stakeholder Engagement: Work with key internal and external stakeholders to manage risks and issues effectively. Technical Guidance: Provide specialist technical guidance in a … is accurate and current. Customer Focus: Build and maintain positive relationships with stakeholders, ensuring the customer is at the heart of everything we do. PerformanceManagement: Ensure the team consistently achieves agreed SLAs and KPIs. Key Competencies: Strong leadership skills with the ability to lead multi-disciplinary IT more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performancemanagement Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere … Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call this role more »
broker in London who are seeking a Service Desk Manager to join the team on a permanent basis. Are you passionate about IT service management and ready to take on a leadership role? Join a top-tier global insurance broker and contribute to a collaborative, inclusive, and dynamic work … across the business. Ensure high-quality IT support for all users, aiming for maximum first-time issue resolution. Key Responsibilities: Oversee daily operations and performance metrics of the service desk. Develop and enforce service desk policies and standards. Provide coaching and training to staff. Handle complex customer issues and … of Microsoft Products, Active Directory, ITIL, and project management. Willingness to travel to various office locations. Key Competencies Customer understanding Effective communication and influence Performancemanagement and improvement Planning and organization Analytical decision-making Strong leadership Please note, this role is 5 days in the office in Central more »
drive sustainability initiatives and help shape the future. Key Responsibilities: Data Analysis & Insight Creation: Gather, manipulate, and analyze data to assess the Group’s performance in various sustainability areas. Develop actionable recommendations based on your insights. Technology & Solution Evaluation: Review and analyze sustainability technologies and solutions. Conduct detailed feasibility … studies and make practical recommendations for adoption and operation. Performance Reporting: Develop KPIs and performancemanagement reports in line with our sustainability strategy such as TCFD. Collaborate with Group and Divisional functions to monitor and measure the impact of initiatives. Autonomous Project Coordination: Lead sustainability projects and more »
the UK, with more than 120 Adult Critical Care beds across MFT. The post holder will be responsible for the day to day operational management for the Anaesthesia and Perioperative Medicine Services. This includes supporting the Directorate Manager, Clinical Director and Head of Nursing in the delivery of all … performance targets, including waiting time targets, contracted activity levels, finance, standards and quality of services.The post holder will support the Divisional service development and review programme and ensure that we provide the very best services to patients, utilising resources as effectively as possible.The post holder will deputise for the … driven and detail oriented with a passion for service improvement and patient care, then this role is for you. Leading the day-to-day management of the Directorate you'll work with the Directorate Manager, Clinical Director in managing finance, HR and quality and safety issues in the Directorate. more »
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performancemanagement and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performancemanagement and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
Northampton, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performancemanagement and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
an ongoing interest in technology. Security-first mindset with experience in proactive risk assessment for systems and user accounts. Good understanding of technical monitoring, performancemanagement (e.g., load balancing), capacity & availability management, and reliability engineering. Good troubleshooting skills in Networking, Firewall, Server, Desktop etc. Excellent documentation skills more »
leadership and direction of the Lead Pharmacist - Electronic Prescribing and Medicines Administration (EPMA): Responsible for the development, configuration, testing, implementation, on-going maintenance and management of the Trust's EPMA system and relevant digital medicines systems. To work with the Lead EPMA Pharmacist and the multi-disciplinary EPMA project … hospital pharmacy experience Relevant experience in a senior technician role responsible for managing staff, services or resources Knowledge and experience of service improvement, change management and service development techniques Substantial experience and knowledge of pharmacy stock control systems gained through significant relevant post qualification experience Experience of teaching/… training staff at all levels Desirable Experience of risk management and audit Previous experience of working with an EPMA system Communication and Relationship Skills Essential Good interpersonal, negotiating, influencing and presentation skills - written and verbal Management and team building skills Good communication skills with multi-disciplinary team members more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
role in driving and supporting optimised workforce and telephony reporting. Your insights will contribute to our goal of delivering consistently high-quality patient care, performancemanagement, business intelligence insights, and continuous service improvement. Key Responsibilities Act as a champion for high-quality patient care and interactions across all … creation of optimised Workforce and Telephony reports aligned with operational metrics and KPIs. Influence senior stakeholders with expert knowledge on quality Telephony and Workforce Management (WFM) best practices. Lead the day-to-day utilisation of the NICE CXOne and NICE IEX WFM systems, including optimisation, change management, and … visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX Workforce Management and NICE CXOne Telephony systems. Advanced PC and MS Office skills. Preferable Experience as a Data Analyst, Analytics Engineer, or similar role. Experience in more »
/Systems Engineering Manager to spearhead the delivery of system requirements for our cutting-edge Medical Imaging Devices. Your tasks will encompass overseeing change management, validation and verification, systems engineering guidance and adherence to our Quality Management System standards. The ideal candidate would be an experienced systems engineer … DOE/Competitive + benefits Responsibilities: strategic systems leadership to interdisciplinary engineering teams day-to-day operations of direct reports, including work planning and performancemanagement systems engineering activities in compliance with industry standards with Quality department on regulatory documentation and supporting technical reports, requirements, and test specifications … product security initiatives and advising on standards compliance with INCOSE and other relevant standards requirements for product lifecycle management software tools knowledge across departments and leading project tasks future product development aligned with company objectives in prototype development and transitioning to production Skills & Experiences: in writing clear, testable requirements more »
NHS Herefordshire and Worcestershire Integrated Care Board
main purposes: To act in accordance with the Delegation Agreement in place between NHS England and H&W ICS and to lead on the management of primary care contracts; To act as the contracting subject matter expert within the Herefordshire and Worcestershire place; To participate in projects across the … contracting of primary care delegated functions, including General Practice Medical Services, Pharmacy, Ophthalmic, Dentistry and Specialised Commissioning, the role will be instrumental in the management of the Delegated Commissioning portfolio, in addition to supporting the development of local policy and strategy development with regards to: Support Primary Care contractors … a senior level Problem solving skills and ability to respond to sudden unexpected demands Numerate and able to understand statistical and financial issues Project management skills for managing complex projects including ensuring they meet timelines and targets Ability to work in a complex environment across a variety of stakeholders more »