Manchester, North West, United Kingdom Hybrid / WFH Options
Reed Technology
Service Assurance Analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service Assurance Analyst to ensure that new and changed services are consistently designed and transition in line with the … IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all ServiceDesign and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production ServiceDesign and Service Transition … requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through ServiceDesign Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of ServiceDesign and Transition Packages, Servicemore »
Service Transition Manager Full Time Permanent Hybrid (SE UK Home based with travel to client sites UK wide) £70-75K basic plus benefits Are you an experienced ITIL certified Service Transition Manager looking for a new challenge? Do you have a background in IT Service Transition … ServiceDesign, Service Readiness and Continuous Improvement? Here at ARM we are recruiting for a full time permanent Service Transition Manager for a global IT services and consultancy client of ours. The Service Excellence, Design and Transition Department sets the standards for servicedesign, transition, and delivery for our client. As the Service Transition Manager you will engage throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned utilising a standard approach and acceptance criteria. As a more »
Croydon, England, United Kingdom Hybrid / WFH Options
Public Sector Resourcing
Lead Service Transition Manager (Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid – Croydon We are looking for candidates with a background in IT Service Management, and experience of successful ServiceDesign and Transition. You will be joining a number of other … ServiceDesign and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function. SDTMs in SADI will design and transition IT services that: • Support business needs. • Reuse existing service components. • Are proportionate and affordable. • Effectively span multiple suppliers, platforms, and support … arrangements. As a Lead Service Transition Manager your main responsibilities will be to: Design and document new services. Ensure that servicedesign principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements more »
Overview The Service Excellence, Design and Transition Department sets the standards for servicedesign, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned … utilising a standard approach and acceptance criteria. The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery … of the service. This role is hybrid flexible in South England, with UK wide travel. The Role ServiceDesign: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, servicedesign, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, servicedesign and service delivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »
Greater London, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
Role : ServiceDesign & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a ServiceDesign and Transition Lead. You’ll be joining … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for ServiceDesign, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and more »
Manchester Area, United Kingdom Hybrid / WFH Options
Stealth iT Recruitment
Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually … sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a servicedesign process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability more »
Hatfield, Hertfordshire, United Kingdom Hybrid / WFH Options
Computacenter
en_GB Birmingham, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Reading (with possibility of hybrid work) Life on the team The Design & Transition Specialist Senior qualifies, designs and transitions complex Hardware and Software deals domestically and internationally. This is with a specific focus on GTS services in the presales … phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act in a lead role for complex GTS deals and is responsible for the timely delivery … to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What you'll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing's more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Amdaris
SERVICE ARCHITECT BRISTOL We’re growing rapidly and are seeking a Service Architect to embark on a software development project alongside a client in the defence industry. The role will put the latest technologies at your fingertips in a talented, collaborative team and high-energy work environment. We … plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. SERVICE ARCHITECT DESCRIPTION The main purpose of the role is to be responsible for the scoping, designing, and presenting of solutions to clients and their … staff through discussion, written proposals, formal presentations, whiteboard workshops and diagrammatic storyboarding. As a Service Architect, you will work with cross-functional teams, as well as collaborate with developers and internal teams on current and future roadmaps. The successful Service Architect must keep up with emerging technologies and more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions … into live that are fit for purpose and fit for use. You will also, as part of the ServiceDesign and Transition team contribute to the overall success and ongoing improvement of the ServiceDesign and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Servicemore »
Employment Type: Permanent, Part Time, Work From Home
Birmingham, England, United Kingdom Hybrid / WFH Options
ADLIB Recruitment | B Corp™
and remote working, a bonus scheme, 28 days holiday (+BH) and more. A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable consumers. By supporting innovators to deliver the future of energy in … centred on using in-depth research and data to create more equitable outcomes for consumers in the energy space, you will be using your servicedesign skills to improve and deliver essential services to consumers. The successful candidate will collaborate closely with researchers and designers to develop service … by demonstrating how designing products and services inclusively can enhance these services for everyone. This role involves problem-solving through research insights, driving the design of impactful user experiences, and defining evidence-based research requirements. Expect to engage in sophisticated projects for private and public sector clients, contributing to more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays
and many other benefits Hays Technology are working in partnership with Birmingham City Council to recruit a Head of Practice leading on user centred design in the Digital and Technology Service on a permanent basis. About Digital and Technology Services at Birmingham City Council: This is a really … Birmingham City Council, Europe’s largest local authority. With unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s … the way services are delivered and build the digital council of the future. Job purpose: We are looking for someone passionate about user centred design, inspirational, eternally optimistic and loves a challenge. This role will offer you the opportunity to work as part of an exciting new Product function more »
Greater London, England, United Kingdom Hybrid / WFH Options
Anson McCade
Chip Consulting firm Expertise in the UK Space Domain with knowledge of Government/MoD Space projects Proficiency in designing and delivering operating models, servicedesign, and digital transformation for the UK Public Sector using waterfall and agile methodologies Understanding of Defence & Security sector challenges and innovative government … environment drivers: digital, automation, robotics, advanced analytics Strong project management skills, including detailed project planning and adherence to strict timelines Expertise in Operating Model Design to create optimal business architecture for digital strategy implementation Proficiency in ServiceDesign, focusing on user-centric solutions to deliver maximum value more »
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM PLC
Product Management to align product roadmaps that deliver the required products and services to meet the proposition ambitions. It will work closely with the ServiceDesign team to ensure that propositions are well designed, deliverable and carefully transitioned into live operations. It will also involve ownership of strategic … value proposition through feedback with customers and the wider market.Proposition DevelopmentFor each proposition, establish a proposition roadmap.Establish and lead cross-functional teams in the design, development and launch of new propositions. Some project teams may include a Project Manager.Own the requirements for each proposition, working with stakeholders inside and … outside RM to define detailed requirements, working with a Business Analyst to complete this where appropriate.Work with Product Management and the ServiceDesign teams to ensure clear plans are in place for the development of products and services to meet current and future proposition needs.Where relevant, establish and more »
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM PLC
Product Management to align product roadmaps that deliver the required products and services to meet the proposition ambitions. It will work closely with the ServiceDesign team to ensure that propositions are well designed, deliverable and carefully transitioned into live operations. It will also involve ownership of strategic … which are foundational to the propositions that we offer. Proposition DevelopmentFor each proposition, establish a proposition roadmap.Establish and lead cross-functional teams in the design, development and launch of new propositions. Some project teams may include a Project Manager.Own the requirements for each proposition, working with stakeholders inside and … outside RM to define detailed requirements, working with a Business Analyst to complete this where appropriate.Work with Product Management and the ServiceDesign teams to ensure clear plans are in place for the development of products and services to meet current and future proposition needs.Where relevant, work with more »
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Vodafone
is fully representative of the communities and customers we serve.What you’ll do This role requires a candidate who is an end-to-end service technical expert with strong technical acumen who is passionate about technology and service with the experience with defining and driving how we operate … and maintain service end to end.They will be able to work with technology subject matter experts and drive improvements cross functional/vertical to ensure cross system service designs that will improve our service KPI’s and help lead transition to a cloud based network.We're searching … this role. The ideal candidate will possess the ability to foster true collaboration, setting a clear vision and strategic plan with a focus on service and customer satisfaction. They should have the capability to bring both internal and external stakeholders together, ensuring alignment with organizational objectives.Moreover, the successful candidate more »
Role: Head of Digital and User Experience Design Offer type: Permanent Salary: £60,000 - £75,000 Location: This is a remote role, based nationally NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made … points (including website/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customer journey mapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all of … our digital services, to ensure effective end to end journeys for young people Lead multi-disciplinary teams of research, design and technology colleagues to develop the digital roadmap in support of young people’s goals Oversee the creation of content and digital interfaces that are engaging for youth audiences more »
Kent, England, United Kingdom Hybrid / WFH Options
Discovery to Live - Digital Recruitment
Manager, you will be working with senior delivery managers, ensuring the seamless delivery of projects within the public sector, adhering to the Government Digital Service (GDS) service manual. This role offers a unique opportunity to lead a dynamic team in delivering high-impact solutions that meet the highest … Blockers & RAID Management: Identify and overcome Blockers to keep the team on track for successful project delivery. Owning and maintaining project RAID Log GDS Service Manual Adherence: Ensure all projects strictly adhere to the Government Digital Service (GDS) service manual. Implement and maintain practices that align with … budgets. Nice to have experience: Proven track record in successfully delivering digital services within the public sector. Extensive experience working with the Government Digital Service (GDS) service manual. Proficient in Agile methodologies, with experience tailoring processes to meet required standards. Demonstrated ability to collaborate effectively with servicemore »
London, England, United Kingdom Hybrid / WFH Options
Mastercard
changes and new technologies. Your role will be global, designing global products and how these will be deployed regionally. Role • Draft architectures that follow design principles, and discuss them with other technical and non-technical stakeholders (Engineering, Product, Data Science, etc). • Define and maintain global API specifications, as … well as mappings to regional API spec variations where necessary. • Lead architectural design assessments for changes and evolution of FCS products. • Lead technology assessments, software selections, and architectural evaluations to ensure alignment with business objectives and technical requirements. • Circulate your architectural designs across cross-functional team leads to support … estimations and development processes. • Design to ensure resilience and reliability of services. • Take ownership to improve the customer experience of an entire set of services/applications sold as products or bundled services. • Simplify and improve the cost/benefit of a function, service, architecture strategy. • Drive the more »
Manchester, England, United Kingdom Hybrid / WFH Options
Methods
a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »
Central London, London, United Kingdom Hybrid / WFH Options
TMW Unlimited
have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »
Central London, London, United Kingdom Hybrid / WFH Options
TMW Unlimited
have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … environments. Responsible for Technical Leadership within the programme and projects to which assigned, collaborating with and influencing key stakeholders to ensure that architecture and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the ServiceDesign Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re-use to enable a standards-based approach. Responsible for engaging with and attending Design Authority Board, (DAB), ensuring that designs are reviewed more »
London) Day rates: Senior Business Analyst: £500 - £550 INSIDE IR35 Lead Business Analyst: £550 - £600 INSIDE IR35 Ideally with experience in Target Operating Models, ServiceDesign, Process Mapping Design and Excellent Communication skills. more »
Greater London, England, United Kingdom Hybrid / WFH Options
Mutual Ventures
plus Bonus and Benefits (depending on experience) Contract Type: Full time, permanent Would you like to work at the cutting edge of public service reform? Joining Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual with at least ten years … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public servicedesign and change implementation specialists working across all sectors including children’s services, adult social care, health … who deliver public services. Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »