26 to 50 of 50 Permanent Service Desk Engineer Jobs in England

Overview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who … wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of … teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »

VWV – SERVICE DESK ENGINEER WHO ARE WE? With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms. With 500+ professionals spread across 4 offices, VWV are often chosen by their … clients for their in-depth industry knowledge. They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others. This is an excellent time to be joining VWV! They are entering into an exciting period of digital transformation and are expanding their IT … with within SLA - Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams - Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently - Provide guidance, direction and training to co-workers - Assist in testing fixes and perform post-resolution follow-ups more »

patient. Join us and be part of our mission to deliver the highest quality care to millions of animals. About The Role As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing … issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role. In this … and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy: 5 weeks holiday (increasing with service) plus bank holidays. Your birthday, as a paid day off each year Cycle to work scheme. Discounted staff pet care Company pension EAP and more »

a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to … prior experience with providing technical support in a large corporate environment Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within … SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft more »

IT Service Desk 2nd/3rd line Support Engineer – 24x7 ops Looking for an experienced IT service desk, IT support Engineer to join a new 24x7 operations team. Providing 2nd and 3rd line IT support with patching & infrastructure experience. You will play a crucial … coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. more »

I'm currently hiring for an L2 Service Desk Engineer on behalf of an awesome start-up IT Managed Services Provider in the City! They've been going for just two years but have made some great progress and are already nearing the 15-staff milestone. Due … to growth, they're now hiring for an experienced Service Desk Engineer who has an MSP background and can start sooner rather than later! As it stands, they don't have an office but do work out of a shared working space one day a week. Below … are the key requirements: - Proven track record as an L2 Service Desk Engineer - IT Managed Services background - Strong Microsoft stack experience (Azure, Microsoft 365, Windows 11, etc.) - Any exposure to Networking would be a huge bonus - Must be based either in or close to London You'll more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

Service Desk Engineer Hertford (Hybrid - 2 days WFH) - £30,000 Benefits: PAID FOR certifications BONUS scheme (annual) Training and development scheme tailored to you! Annual pay reviews Onsite parking Generous pension scheme 20 days holiday + 8 Bank Holiday (rising with service) Technologies you will use … Windows Server support and administration Office365 support Network troubleshooting and support 1st/2nd Line IT Experience Active Directory Full UK Driving Licence Role: Service Desk Engineer Location: Hertford (Hybrid - 2 days working from home) Salary: £25,000 - £30,000 My client are a leading Service Provider, seeking a Service Desk Engineer with a strong work ethic, friendly personality and a desire to continuously learn and develop in their next position. Working closely with Senior IT Support Engineers on a face-to-face and remote basis, you will further your skills and more »

Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a Global Business. As a key member of the team … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Senior Service Desk Engineer – £27,500 -£30,000 + Benefits – Newton Le Willows, Merseyside (UK-based candidates only) The Role Do you have at least 3 years of IT service desk experience? IDT Support Solutions is seeking a Senior Service Desk Engineer … maintain clients' infrastructure and cloud services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The … professionalism of our people, combined with the pro-active approach taken by our staff, ensures that we deliver a fast, exceptionally reliable and accountable service to our clients. We can act as a client's IT department or supplement an existing IT function. In both cases, we aim to more »

Job Title: IT Service Desk Engineer Job Type: Permanent, Full Time Salary: £25-32,000 Location: Bromsgrove- National Travel Required Do you have a keen interest in IT? You will be supporting with trouble shooting, 1st and 2nd line IT support issues across local offices. This role … to support with projects and initiatives within the group so your own transport is essential for this position. You will have experience within a Service Desk role previously providing both onsite and remote user support, regular support issues raised include installing and configuring computer hardware, software, systems,networks … and Responsiblities: Provide 1st and 2nd line support, troubleshooting, and repair for applications, IT equipment and networks. Respond in a timely manner to multiple service issues and requests, escalating where required. Provide business wide monitoring of critical systems and determine escalation as necessary. Administer the Joiners/Movers/ more »

Service Desk Engineer St Albans - £32,000 Benefits : PAID FOR certifications BONUS scheme (annual) Training and development scheme tailored to you! Annual pay reviews Onsite parking Generous pension scheme 20 days holiday + 8 Bank Holiday (rising with service) Technologies you will use and experiences you … Windows Server support and administration Office365 support Network troubleshooting and support 1st/2nd Line IT Experience Active Directory Full UK Driving Licence Role : Service Desk Engineer Location : St Albans Salary : £25,000 - £32,000 My client is a prominent Managed Service Provider in search of … a Service Desk Engineer who embodies a strong work ethic, a friendly demeanor, and a commitment to ongoing learning and growth in their next role. As a Service Desk Engineer, you will collaborate closely with Senior IT Support Engineers both face-to-face and more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a service desk environment mainly … and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all … customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on more »

Role: 2nd Line Support Engineer Location: Preston, Lancashire Salary: Up to £32,000 Industry: Logistic/Operations Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn … t a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key Responsibilities & Technical Stack * Provide high level technical support to users via phone, email, and in person. * Install, configure, and maintain operating systems and software applications. * Collaborate with other IT … networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to £32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday off * Share more »

Helpdesk/Service Desk Engineer - Up to £30k DOE Are you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced Service Desk Engineer to join their team. … for a maximum of 5 bonus days. ** Quarterly company bonus scheme with a breakeven bonus, and a higher target bonus. Job Title: Helpdesk/Service Desk Engineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon-Fri 8:30am-5:30pm), hybrid capabilities more »

3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite … customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point … the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical more »

Role: Service Desk Engineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a Service Desk Engineer to join their IT Department. They are a Cloud-based company, so would need someone more »

Service Desk Engineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated Service Desk Engineer to join their dynamic team. With their commitment to … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Service desk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

2nd Line Service Desk Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We … are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and more »

IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the service desk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »

Are you an experienced Service Desk Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the realm of … and remote working options Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence! The Role: Service Desk Engineer Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset who uphold a strong … programme, offering unrivalled support for your career growth through company-funded training courses, certifications, and a clear path for promotions. As their 2nd Line Service Desk Engineer, you will be an escalation point for resolving technical support enquiries for customers remotely and onsite. You will be responsible more »