126 to 150 of 359 Permanent Service Management Jobs in England

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will … possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities: Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »

growth and strategic direction for Cloud Services. The Cloud Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Cloud based technologies and services. The Cloud Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

or a similar position. Implementing ServiceNow processes and functions. Java, JavaScript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB …/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the … email, MID, etc) To be successful in the Senior Technical Consultant role you must have: • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and more »

successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme. Experienced professional with full programme lifecycle management of large transformational … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted. Key Responsibilities Assure end state objectives/scope is clear with respective more »

a successful team and innovative team based in Shrivenham, the Change Coordinator will be required to fill a key role in a busy Change Management function. The Change Coordinator will oversee the progress of numerous Change Requests for multiple customers and assist the Change Manager and Coordinator in maintaining … and improving the Change Management function as a whole. The Change Coordinator will also be responsible for attending Change Advisory Board meetings and assisting the Change Coordinator, helping to provide regular in-depth refreshment training on the Change Management Process for customer and internal stakeholders and driving the … adoption of best practice standards and governance across the business. Therefore, experience with MS Office and experience in using Service Management Toolsets will be required, previous working experience within a service management function is also required. A full JD is available upon request more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience … committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider … as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet goals and objectives. The ideal candidate will Proven experience providing exceptional customer service more »

IT Service Team Lead London/Hybrid Up to 40k Austin Fraser is working with a company in the health and education sector looking to onboard an IT Service Desk Team Leader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience … committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider … as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet goals and objectives. The ideal candidate will Proven experience providing exceptional customer service more »

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved … in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured more »

deployment and adoption. End user technologies include enterprise collaboration platforms as well as corporate and plant floor end user and IoT devices and their management (e.g. PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end … user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model … for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for technology platforms, across Brambles. Develop and maintain end user technology platform roadmaps for Enterprise Collaboration platforms such as Teams, Office 365, Messaging, Audio/ more »

ll be doing Onboarding new starters and offboarding leavers Maintain an asset registry and manage user device lifecycle Managing incidents and requests through the service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management … Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks Manage scheduled tasks for customers Take ownership of faults in a logical manner and throughout their entire lifecycle Log incidents and faults, categorising more »

Service Manager – SaaS/Telecoms/UC - Bracknell - £60k-£70k + bonus/benefits As our client expands globally, they are looking for a talented Service Manager to support their growing customer base in the UK. The Service Manager will take responsibility for the end-to-end … customer experience. The Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £110,000 basic salary (negotiable DOE) Excellent commission structure Company annual bonus scheme 25 days holiday Hybrid working Join an innovative market-leading … market and challenges with particular focus on the development of a strategic partnership. Act as the customers’ advocate ensuring that their business requirements and service expectations are understood by the relevant teams Anticipate service management challenges and feed into the Consulting service issues/ideas for more »

SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading the right projects to drive improvements to … those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning the trust of our clients through proactive more »

week. Role Overview: As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced IT Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that … enhance their service management capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation. Key Responsibilities: Design and develop custom ITSM Pro applications and modules within ServiceNow. Collaborate with clients to gather ITSM requirements and more »

preference on which you are wishing to apply for. Both roles are 37.5 hours per week. The willingness to participate in an on-call service is essential . These positions include an apprenticeship opportunity and as such the successful candidates will be enrolled onto a Business Analyst Level … Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. This is a busy role so we are looking for we are looking for someone who is highly … For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from … manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task allocation and resource utilization. Expectation Management: Use data to predict and communicate likely … response times and issue resolution. Key Skills and Experience: Proven experience as a Data Analyst or in a similar role, preferably within an IT Service Desk environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Strong analytical skills with the ability to interpret complex data more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing more »

on the regular assessment of Trust performance against local, national and contractual performance targets and will have a leading role in the negotiation and management of the Trust's contracts for patient services including activity plans, funding levels, service developments, counting and coding changes, quality targets/penalties … with the wider SEL Sector partners, APC and NHSE on all performance and operational recovery related issues. The post holder will responsible for the management and over sight of the Trust's operational Health Information service, including the electronic health record reporting and data warehousing functions, and will … lead on the development of a strategy for this service ensuring the Trust's future operational information requirements and obligations are met both internally and externally. The post holder will be responsible for the leadership of the centralized administrative service for the Trust - providing validation, data quality training more »

being defined as: • Ability to document network information. • Assist in the setup of networks and contribute ideas and suggestions. • Suggest activities (common incidents and service requests) that can be performed by the service desk • Create and curate relevant knowledge articles. • Pass accreditations as required by the senior network … client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer. This includes but not limited to: Providing 2nd line on site and … service desk technical support: • Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their more »

a dynamic IT General Controls Manager to join our team. This role is pivotal in establishing and maintaining our technological framework, ensuring the effective management of our IT resources, and fostering a culture of continuous improvement and compliance. The ideal candidate will be a strategic thinker with a keen … Expertise and Experience: A seasoned subject matter expert (SME) with a minimum of 5 years of experience in roles focused on technology governance, quality management, IT project management, IT service management, or IT process improvement. Proven track record of leading and delivering successful IT improvement projects. … developing maturity of processes. Technical Knowledge: demonstrable understanding of technology governance and improvement frameworks (e.g., COBIT, ITIL), methodologies (e.g., Lean, Six Sigma), and risk management standards (e.g., ISO27001). Analytical and Problem-Solving Skills: Excellent analytical abilities with problem-solving and decision-making skills, capable of navigating complex and more »

is definitely not limited to, projects and/or programmes centred around data, software development/implementation/migration, IT infrastructure, telecommunications, cyber security, service delivery, logistics, robotics and AI.? Qualifications DV (already in place) is required Demonstrable experience of project management methodologies and their application in the … design, development and implementation of projects. Recognised project management qualification(s) such as: AgilePM Practitioner, Scrum Master, PRINCE 2 Practitioner, APM, Lean Six Sigma etc Experience of using a MS Project/Primavera or equivalent project planning tools . Experience of Project Management in the implementation of applications … and tools (Project Start up Live Service) such as: o Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o IT Service Management (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information more »