Job summary North West London Pathology is looking to appoint a dynamic, highly motivated and enthusiastic Quality & Governance manager to join our Quality team. The Pathology Support Services Division within NWLP was created in January 2023; recognising the importance and multi-disciplinary nature of support services such … duties of the job The post holder will be responsible for embedding the NWLP quality management system across all sites and departments within Pathology Support Services and will be expected to drive continuous improvement in quality. The Pathology Support Services Quality & Governance manager will work alongside the more »
The Head of Customer Support Operations is a senior role within our client and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving, professional environment. ** This role is 4 days PW in … on deliverables) + bens ** For this role we are seeking an individual who has a background in telephone based Customer Service and 1st line Support in a telco or IT environment. The customer support teams are responsible for the overall service provided to customers, whether this is the … aim is to build strong relationships with our customers whilst creating a great experience at every opportunity. To achieve this the Head of Customer Support Operations will work closely with the Head of Sales, Head of Field and the rest of the SLT to identify any issues, review our more »
Our client is looking for a Team Manager to help manage a team of 4-8 FTE. To provide clear and effective supervision and leadership to the Client and Adviser Support team, to ensure Financial Planners are fully supported with new business submissions and back-office administration and … support is processed/delivered promptly and accurately. Responsible for supervising team motivation, work allocation, performance and recruitment, providing on-going training and personal development. Undertake any additional delegated & deputised management duties as required including attendance at meetings, participation in interviews and participation in companywide projects. This role will more »
fields, in an environment where entrepreneurial and solution-oriented thinking is the norm. While this position will see you covering all levels of reactive support over the helpdesk, a forward-thinking approach to proactive implementations, upgrades and automation is encouraged to improve the user experience. You will be working more »
