1 to 1 of 1 Permanent Technical Coordinator Jobs in England with Remote Work Options

About the role We are seeking a Technical Services Coordinator to join the business on a permanent basis. Reporting to the Service Desk Manager, the Technical Services Coordinator will be responsible for providing 3rd line support remotely to our customers, acting as a second in command … for the Service Desk Manager, and being a point of escalation for Tier 1, 2 & 3 Technical Support Engineers. The ideal candidate will be the highest point of technical escalation on the Service Desk following processes through the relevant support channels within the Service Desk. You will work … Key responsibilities include: Provide remote 3rd Line Support. Answer calls and raise support tickets. Act as an escalation point for Tier 1, 2 & 3 Technical Support Engineers. Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests. Provide users with regular communication on the more »