We’re searching for a Customer Service focussed IT Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex … system problems. Collaborate with cross-functional teams to improve customer service and address systemic issues. We Need: 2+ years in customer service or technical support Strong technical skills, excellent communication, and a customer-first mindset. Experience with CRM and ticketing platforms. This is an organisation who invest heavily in more »
Following recent investment by their new US owners, our client; a growing business based in Southend-On-Sea is looking for an IT Technical Support professional to help take their business to the next level. You will provide technical assistance to the employee base, handle any IT issues in … house and look after on-site infrastructure. Duties: Handle day-to-day office IT support - 1st/2nd line Maintain on-site infrastructure (with the support of IT service providers & US counterparts Handle help desk inquiries and issue resolution Plan and oversee impliemntation and migration of software systems. … Oversee: personnel IT, software and telephone systems and general Infrastructure Requirements: A proven career history as an IT support professional You must be comfortable working independently with the support of IT service providers & the US team for complex issues A qualification in IT support is welcomed but more »
We specialise in the recruitment of high quality candidates in the IT Support sector. We have an excellent opportunity for an Application SupportSpecialist to oversee system integrity and performance. £40,000 - £45,000 + Bonus + Pension + Parking + Other Benefits Monday - Thursday, 8am - 5pm … and Friday, 8am - 2pm Application SupportSpecialist's Core Duties Troubleshoot and provide technical support to users Identify and resolve issues and system failures Configure and enhance the ERP system to improve functionality Provide training to employees on new system features and best practices Identify potential automation … system Suggest solutions for operations and productivity enhancements Audit data and perform validation checks within the ERP system Report on KPIs and trends to support decision making Collaborate with internal and external teams and stakeholders Application SupportSpecialist's Skills Required Degree holder in Computer Science, IT more »
We specialise in the recruitment of high quality candidates in the IT Support sector. We have an excellent opportunity for an Application SupportSpecialist to oversee system integrity and performance. £40,000 - £45,000 + Bonus + Pension + Parking + Other Benefits Monday - Thursday, 8am - 5pm … and Friday, 8am - 2pm Application SupportSpecialist's Core Duties Troubleshoot and provide technical support to users Identify and resolve issues and system failures Configure and enhance the ERP system to improve functionality Provide training to employees on new system features and best practices Identify potential automation … system Suggest solutions for operations and productivity enhancements Audit data and perform validation checks within the ERP system Report on KPIs and trends to support decision making Collaborate with internal and external teams and stakeholders Application SupportSpecialist's Skills Required Degree holder in Computer Science, IT more »
