IT Helpdesk Analyst
NE11, Dunston, Gateshead, Tyne & Wear, United Kingdom
Churchill Services
for an IT Helpdesk Analyst to join our IT team in the Gateshead office. As an IT Helpdesk Analyst, you will be a ssisting and supporting the IT Manager across a diverse portfolio of work. This role covers full administrative duties within the department. Do you have what it takes … to join our team? Are you personable and confident speaking to a range of stakeholders at different levels? Do you understand IT systems and office applications? As IT Helpdesk Analyst you will: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with … Laptops, Desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Management of incoming emails and calls to the IT team. Administration and support with IT more »
Employment Type: Permanent
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