all tickets are logged effectively Managing own ticket queue and workload Completing scheduled small works as required and within the agreed customer timeframes Providing coaching on technical skills and processes to 2nd Line and 1st Line staff, oversee product specific staff training and encourage team sharing of best practice Providing more »
liaising with the relevant OEM for product. * Ensure all completed continuous improvement projects are embedded and maintained. * Direct managerial responsibility for Green Belt activity. * Coaching and mentoring of Green Belt trainees and project completion. * Actively engage with peers internally and across the Group to ensure best practice implementation. * Control overhead … budget spend. * Develop and maintain strong working relationship with cross-functional teams working collaboratively to drive improvement programs. * Coaching and mentoring of managers and leaders on QRQC practices. * Develop and drive training to develop Lean Sigma culture across the organisation. Additional description Key Measures of Performance: The key measures of more »
Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order more »
