1 to 2 of 2 Permanent ITSM Jobs in Gloucestershire

and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices, policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small more »

process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You ll Get in Return: An annual bonus to share in the company s success. 25 days paid holiday. Pension more »