with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
o Methodical, analytical, calm, self-motivated and confident demeanour, with the ability to multitask and work under pressure o Experience of delivering services under SLA or project based conditions The following skills are desirable o Ability to understand and communicate complex technical information o Advanced keyboard skills o Knowledge of … Specification Qualifications Essential Educated to GCSE level Desirable IT Qualification SDI Service Desk Analyst Qualification ITIL Foundation Experience Desirable Experience of delivering services under SLA or project based conditions Knowledge of ITIL Frameworks and best practice Past experience of working in a Service Desk/Service Delivery environment Experience in more »
