Second Line Support Analyst
- Hiring Organisation
- Digital Waffle
- Location
- Guildford, Surrey, UK
SharePoint/OneDrive • ITSM platforms (ServiceNow, Halo, FreshService etc.) The Role: • Providing 1st & 2nd Line support • Troubleshooting across Microsoft environments • Supporting users in an ITIL-driven environment • Working closely with infrastructure teams and third parties • Contributing to process improvements and documentation • Acting as an escalation point where required Ideal Background ...