1 to 2 of 2 Permanent CAE Jobs in Hertfordshire

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer base 24x7. You will … customer sites may be required on an ad hoc basis. What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of … good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer base 24x7. You will … customer sites may be required on an ad hoc basis. What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of … good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone more »