ITSupportEngineer (1st/2nd Line) Our Client is seeking a skilled and enthusiastic ITSupportEngineer (1st/2nd Line) to join our ITsupport team. The ITSupportEngineer will be responsible for providing first and … second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems. Responsibilities: Provide first and second line technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware and software issues, including desktops … with network and connectivity issues, ensuring stable and reliable access for users. Manage user accounts and permissions, maintaining security protocols and data integrity. Document support requests, solutions, and processes in the ticketing system. Escalate complex issues to higher-level support or specialised teams as necessary. Assist in ITmore »
ITSupportEngineer Salary : Up to £30K DOE Location : Hertford My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will … play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service … consistently. Maintaining appropriate attire, including on-site visits. Achieving designated KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both more »
Bishop's Stortford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Candidate Source Limited
This is an excellent opportunity to join an ITsupport help desk and work in a varied and busy professional environment. Established over 25 years ago, the company has an enviable reputation, low staff turnover, and a diverse range of clients. THE 1ST LINE ITSUPPORTENGINEER ROLE: Working in a team of 9 ITsupport staff, you will be: Taking support tickets and working with customers to resolve their issues by remote access Working on special projects, investigating new technology and services Receive paid training and mentoring to develop further … feet and solve any complex issues with empathy Keen to learn and gain further industry-recognised qualifications. SALARY & BENEFITS YOULL RECEIVE AS 1ST LINE ITSUPPORTENGINEER: £21,000 - £25,000, dependent on experience Flexible and hybrid working once trained Private medical insurance Personalised training with salary more »
ITSupportEngineer Salary: Up to £30K DOE Location: Hertford My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will … play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service … consistently. Maintaining appropriate attire, including on-site visits. Achieving designated KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both more »
Job Title: ITSupportEngineer Location: Watford Salary: £30,000 - £35,000 per annum Are you a tech-savvy problem solver with a passion for helping others? Join our dynamic team in Watford as an ITSupportEngineer! What You'll Do: Provide top … notch technical support to our staff and clients. Troubleshoot hardware and software issues. Assist in network maintenance and system upgrades. Required Technologies: Windows and macOS operating systems Microsoft Office 365 Active Directory Networking (TCP/IP, DNS, DHCP) Virtualization (VMware or Hyper-V) Basic knowledge of scripting (PowerShell, Bash … pension plan. Opportunities for professional development and career growth. Friendly, collaborative work environment. Work-life balance with flexible working hours. Ready to take your IT career to the next level? Apply now and be part of a team that values your skills and dedication more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Health Insurance, Pension Plan
Watford, England, United Kingdom Hybrid / WFH Options
Burns Sheehan
ITSupportEngineer – Join a growing tech company in Hertfordshire 💰 Up to £35,000 🏡 Hybrid working – 3 days per week in Watford/2 days working from home 💻 Tech Stack – Office 365, Active Directory, InTune Burns Sheehan is working with a Hertfordshire-based company which is embarking … of 200 people, headquartered in Watford. They have completed several acquisitions over recent years and have won numerous awards during this time too. To support this recent growth, they are looking for an ITSupportEngineer to join the team of 4 others to provide technical … support to users and ensure that IT is running effectively within the business. This is a great opportunity to join a high-performing technical team and would be ideal for someone with previous Service or Help Desk experience, strong understanding of Microsoft products (O365, AD, InTune, Windows) and more »