1 to 1 of 1 Permanent Support Technician Jobs in Hertfordshire

Service Desk Specialist - English (Full Time) Workplace: United Kingdom This is a Service Desk Specialist role (24*7 environment) which involves end user support on Service Desk escalated tickets. It also includes handling user access management tasks (Onboarding/Offboarding/Distribution List/Shared mailbox etc.) in Active … Ticketing system to document and manage incidents and work requests and their respective resolutions and circumvention's. Assign work orders/incidents to appropriate support teams (2nd & 3rd level) and follow up until closure. Coordinate and manage relationships with vendors and support staff that provide hardware/software … resolution. Additionally, work closely with peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with Incident Management support staff to obtain technical knowledge and to permanently solve problems. Perform effectively as project team member as required for help desk projects and internal more »