1 to 2 of 2 Permanent Time Management Jobs in Hook

paced contact centre environments. Data Visualization: Passion for data and reporting with strong data visualization development skills, capable of surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with … as a telephony platform. Communication Skills: Strong written and oral communication skills, able to translate complex findings into clear, impactful reports for stakeholders. Real-Time Reporting: Experience with contact centre reporting tools, ideally Zendesk Explore, for real-time reporting. Self-Starter: Proactive problem-solver with a strong ability … to work independently or collaboratively within a team. Stakeholder Management: Capable of building and maintaining strong relationships with stakeholders at all levels. BI Tools: Hands-on experience with Power BI or similar BI tools for data visualization and reporting. SQL Proficiency: Strong SQL skills for data querying and extraction more »

point of escalation for operational issues impacting stakeholders within the Data Platforms team.Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities.Influence Data Platforms priorities by engaging with product owners and leadership.Engage in relevant groups and committees to drive positive … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.)Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes.Minimum Qualification (education, experience and/or training, required certifications):Holds a Bachelor’s degree in a technical or operational discipline or … equivalent work experience.Extensive experience in service management, agile team development, and global prioritization.Demonstrated skills in stakeholder management, emotional intelligence, negotiation, and time management.Strong accountability, decision-making in ambiguous situations, and driving diverse groups to consensus.Background in data engineering/platform teams with a customer-oriented, team-based more »