Rochester, Medway, Kent, United Kingdom Hybrid / WFH Options
Constant Recruitment Ltd
2ndLineSupport Engineer Rochester Up to £28k Are you looking for a local company to join in a 2ndlineSupport Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required … We are now looking for an experienced 2ndLine Helpdesk Engineer to join the team. You will primarily be responsible for 2ndLine Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to more »
Dartford, Kent, South East, United Kingdom Hybrid / WFH Options
Movement8 Ltd
2ndlinesupport engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … Firewalls – Fortigate • Switches – Cisco Nexus/FortiSwitch • Servers – HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation – VMware, • Storage – Nutanix • Backup – Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »
Royal Tunbridge Wells, Kent, United Kingdom, Southborough Hybrid / WFH Options
Vermelo RPO
Due to exponential growth, there is now an opportunity and a requirement for a 2ndLine of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play … a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics … products and IoT devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and more »