1 to 1 of 1 Permanent Risk Management Jobs in Kettering with Remote Work Options

Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed … in support of day-to-day operations and project-based activity. Expected to provide and explain detailed service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The … include Incident, Problem and Change Management. Responsible for developing the Service Desk team professionally through being a role model: guidance, coaching and associated performance management to maximise performance and engagement. Ensuring delays and problems notified to you are escalated where necessary, keeping your line manager always informed of progress. more »