of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »
in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »
role in maintaining our high standards and customer satisfaction. Key Responsibilities: * Provide exceptional out-of-hours support to key accounts, ensuring 100% adherence to SLA & SOP standards. * Conduct handover meetings with account management teams at the start and end of every shift to ensure seamless transitions. * Monitor and ensure timely more »
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Xpertise
integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLAagreement For more information, please contact the job poster directly or apply now with an updated CV. more »
and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an more »
write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »
Join our growing dynamic Peak Networks IT Helpdesk team, dedicated to delivering exceptional service and support to our expanding customer base. As an IT Managed Service Provider, Peak offer a fantastic environment to grow and learn about various technologies. This more »
