1 to 6 of 6 Permanent Service Management Jobs in Lancashire

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team … of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. In this IT Service Manager job: You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and … or service. You will implement necessary activities and interventions tailored to the product or service. You will keep your knowledge of your product/service up to date to stay ahead of changes. You'll contribute to pre and post release activities to ensure seamless support for new and more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Service Desk Manager to join the IT Service Delivery Team. The role will be managing the North region of the Service Desk team. We are looking for an enthusiastic, self … motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible approach more »

well defined, testable work items. As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided … to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required For large IT … of functional spec and process for product features. Ensure user guides are complete and up to date for product support teams. Ensuring correct configuration management is carried out and documented for product changes. Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration. more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »