6 of 6 Permanent Performance Management Jobs in Lancashire

excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. Role Title: Service Desk Performance Manager BU/Segment: Utilities Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. … Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics-led performance improvements to support ...

based decision making and successful delivery of change initiatives. Key Responsibilities Provide strategic leadership to the Business Analysis function, embedding best practice in requirements management, service design and process improvement. Work collaboratively with service leads, digital teams and stakeholders to understand business needs and translate them into clear, deliverable … enterprise architecture frameworks. Leadership & Accountability Accountable for the effective delivery and continuous development of the Business Analysis function. Responsible for medium-term planning, performance management and professional standards within the discipline. Operates with a high degree of autonomy within agreed strategic direction. Builds effective internal and external partnerships ...

expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications services* Partner with technology leadership to align and standardise mobile, UC, and connectivity solutions* Work collaboratively with internal teams to ensure smooth delivery … levels* Introduce structured feedback and improvement processes to enhance service delivery* Support sales and marketing activity by contributing technical and commercial expertise Financial and Performance Management * Plan and control the communications budget with a focus on efficiency and return on investment* Track performance against financial and operational ...

enterprise customers across retail, manufacturing, and distribution. Their platform plays a critical role in enabling digital commerce, omnichannel operations, and scalable product data management for customers operating at global scale. The company operates a subscription-based recurring revenue model with strong gross margins and high customer retention. The business … creation. The Role: The Senior Finance Manager will be a play a key role in the successful running of the finance function, handling the management accounts, while also providing insightful FP&A and commercial analysis. Reporting into a strong SaaS industry CFO and line managing a team ...

enterprise customers across retail, manufacturing, and distribution. Their platform plays a critical role in enabling digital commerce, omnichannel operations, and scalable product data management for customers operating at global scale. The company operates a subscription-based recurring revenue model with strong gross margins and high customer retention. The business … closely with the Board and investors. Along with line managing a team of 2 reports, the CFO will own the financial strategy, governance, and performance management of the business, ensuring the company scales efficiently while maintaining strong financial discipline. This role is both strategic and hands-on, suited ...

high-performing inbound/outbound sales team within a fast-growing B2B SaaS environment. This is a hands-on leadership role focused on coaching, performance management, and driving KPIs in a fast-paced, target-driven setting. What You'll Do Lead, motivate and develop a team of sales … agents Drive daily, weekly and monthly KPI performance Deliver 1:1s, coaching sessions and performance reviews Analyse sales data and implement action plans Ensure compliance and CRM standards are maintained Foster a high-energy, high-performance sales culture What We're Looking For 2+ years' experience managing ...