1 to 25 of 90 Permanent Customer Experience Jobs in London with Remote Work Options

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role … requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and execute a comprehensive customer experience strategy … that aligns with the company's overall business objectives and brand promise. Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization. Map and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement. Collaborate with more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

COMPANYThis company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLEOversee the collection, analysis interpretation of data from various digital channels and platforms.Lead a team of digital analysts to foster professional growth.Provide insights and recommendations to optimise marketing campaigns, user experience, and product development.Define key performance indicators … and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms.YOUR SKILLS AND EXPERIENCEExperienced with Adobe suite is preferred - Adobe Analytics, Adobe Target etcProven experience leading a teamExtensive experience in digital analytics, preferably in a customer-experience-focused roleExcellent more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

join a fast paced business with plenty of growth opportunities and a built in career plan for this role Job Title: Strategic Account Manager, Customer Success Industry: MarTech, Social Media Software, Branding Software, Employee Advocacy, Employee Engagement, Social Selling Tech Location: Hybrid, London, 3 days a week in the … who has excellent communication skills and is someone who can work with both clients and internal stakeholders collaboratively in order to deliver the best customer experience and ensure the customer is meeting or exceeding their goals from their employee advocacy program. You will also be someone who … is comfortable working closely with the director of customer success in order to help develop the playbook for operational processes within account management, whether that is renewals, upselling campaigns or account nurture etc The Candidate: The ideal candidate will be someone who has worked a similar environment, so MarTech more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the … that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.ABOUT US … We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build more »

Description To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … will identify, define and run programmes and projects for CX that cut across multiple channels, products, systems and functions, and doing this to time, budget and scope. The role holder will constantly explore and introduce new capabilities that will make MO match fit and future proofed. While the focus of … this new function and business priorities there is scope for it to become enduring. About the team: This is a new team withing the CX function that has been created to identify and develop capabilities that will allow MO as a business and CX as a function to leverage technology more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (customer experience, water leak detection software). The Kraken Utilities team is now 50+ engineers and have already signed 4 clients (Portsmouth Water, Severn … Broadband). We are currently in a very exciting growth phase. Together with the rest of the team, you will bring the same revolutionary customer experience, operational excellence and speed of innovation that Kraken is powering across energy retailers to other sectors. As Head of Engineering for the … ll do: Lead and scale the Kraken Utilities team, overseeing a talented group of over 25 engineers. Embed a great engineering, problem solving and customer-first culture Provide leadership and mentorship to 5~7 engineering leads to build high-performing teams. Ensure that the engineering team ships consistently high more »

agency or client-side background looking to take on a new challenge and be the secondin command for a creative function? Have you got experience managing or mentoringa team? Have you had experience managing a varied workload of design tasks including Animation? Then this role could be for … the team due to an increased workload and a fantastic 2023. They had a record-breaking 2023 and 2024 is focused on growing their customer base on a global basis, they are currently in multiple regions such as the UK, EU, US and South America. This role will be … for leading a team of Digital Designers (2) and focusing on the management of all BAU Digital activities. As they focus on growing their customer base they need to make sure customer experience the brand in the right way so they want tofocus on landing pages, banners more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

so homeworking, working at the HQ Experience as Transition Manager Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the … Clients Domain Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity … and management, resource planning, risk assessment, expectation management, scope and issue management Ability to work with different levels of management throughout an organization, excellent customer focus Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, Analytical & problem solving skill. more »

Job summary The Staff Experience team area pleased to welcome applications for the role of Staff Experience Administrator. The role is permanent, full-time, with flexible working as an option and can be a hybrid of on site and remote working. The Staff Experience team are seeking … an outstanding candidate, to join our exceptional team to provide project support for the delivery and implementation of our many Staff Experience projects/initiatives. The successful candidate will have regular contact with staff across all our sites and will be involved in the delivery of projects such as … Excellence Awards, Long Service Awards, Staff Lottery, Credit Union, Staff Benefits, the Be Well wellbeing programme, NHS staff surveys, Wellbeing champions and other staff experience initiatives. Regardless of whether your background is in healthcare, the wider public or the private sector, you will be experienced in supporting the delivery more »

should be a determined and hungry problem solver who enjoys finding solutions to electro-mechanical and robotic issues with a keen focus on the customer experience, willing to make a decisive impact on the success and expansion of a company that innovates in a sector that is in … below the key responsibilities of the position : Performing scheduled systems monitoring via alerts and dashboards monitoring. Carrying out maintenance during monthly visits to different customer sites across the UK and mainland Europe. Undertaking complex diagnostics using specialist software tools, including pre diagnostics , which involves discussing client issues with them … with the team in the UK office and throughout Europe, sharing knowledge and discussing client issues. Maintaining a positive company image maintaining a professional customer-oriented image. Requirements A degree , HNC or HND/vocational training or relevant work experience in Electrical/Electronics/Electromechanics. Ability to more »

and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make … require an additional role of Incident Manager to work as a fundamental team member within our Field Services team. The candidate would ideally have experience in elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the more »

Adobe Experience Manager - Developer AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI UK wide - Work from Home, Fully remote working @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. The role will build innovative AEM solutions & deliver … End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you. Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels. The role will … . Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc. HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI Location: Fully remote! Anywhere UK. Work from home Nature: Permanent, Full Time Hours: Monday - Friday 09.00 -17.30 Salary more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »