26 to 50 of 209 Permanent Customer Experience Jobs in London

reach in over 10 markets. This is a brand-new role to the business where you will play a crucial part in transforming the customer experience for all consumers and businesses across the multiple markets. This business has ambitious plans, and you will get the opportunity to part … of each execution, with a passionate and humble team. You will be reporting to the Senior Manager of Digital Experience and Communications, and work with a team of specialist marketers across the global business. Key Responsibilities Drive customers through the digital journey across the European markets. Work closely with … analytical insight for new opportunities and understanding of the trends in the market. Implement new ideas to get customers to use the product. Skills & Experience Strong experience in customer experience management and digital journeys. Excellent communication skills to work across the wider teams (product, UX) and more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

world sends more than $160+ trillion across borders. Ripple connects banks, payment providers, corporates and digital asset exchanges via RippleNet to provide one frictionless experience to send money globally. Today, we are delivering a cost-effective, instant, and frictionless customer experience to enable our enterprise customers to … senior engineering talent to help us evolve and define the future state architecture to achieve our audacious goal. The challenge lies in delivering magical customer experience, incremental business value, strengthening engineering fundamentals, building intelligent systems, and growing future leaders – all in a measurable and incremental way. You will … in Ripple enterprise level engineering decisions and ensure we are aligned with the overall direction. You will work closely with product managers and other customer facing functions to ensure the product engineering approach creates a frictionless and differentiating customer experience. You will define and orchestrate engineering forums that more »

About The Role To identify, define, and integrate new CX capabilities (including tools/technology, people, and processes) into our organization, in line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-functional teams within our organization and outside to ensure timely … and effective capability delivery. You will identify, define, and run programs and projects for CX that cut across multiple channels, products, systems, and functions, doing this to time, budget, and scope. The role holder will constantly explore and introduce new capabilities that will make us match-fit and future-proofed. … this new function and business priorities, there is scope for it to become enduring. About The Team This is a new team within the CX function that has been created to identify and develop capabilities that will allow us as a business and CX as a function to leverage technology more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

Provides direction and specialist knowledge in applying Oracle technology software (on premise) to client business. Facilitation of customer Oracle technology software product understanding through presentations, demonstrations and provision of support throughout the sell. As an Oracle technology software presales/sales engineer you will be responsible for formulating and … leading presales technical support activity to prospective customers while ensuring customer satisfaction. Focuses on sales opportunities by leading technical discovery, proposing creative and complex solutions to meet clients business requirements. Leads all aspects of the technical presales process, with the support of Oracle product specialist teams. Advises both Oracle … sales external clients on overall architect solutions. Work is non-routine and complex, involving the application of technical and business skills. 5 years business experience with hands on experience with Oracle database. Ability to implement some of the core product features. Knowledge of system and application design. Knowledge more »

Benefits Excellent opportunity to join an innovative global B2C e-commerce business and play a pivotal role at the forefront of their post-booking experience team as a Senior Product Manager. The company offers incredible benefits and flexibility, an inclusive and empowering working environment and opportunities for growth and … further global expansion plans. They have seen great success and as a result are looking for a great individual to join their post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey … process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing measurement frameworks and scope tooling. The role will require you break down tasks and prioritise them accordingly with a sense of urgency and have a growth-hacking approach. This more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

marketing mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR CULTURE: The VCCP Partnership has a unique culture, and we … recognise that a good idea can come from anywhere Take responsibility ABOUT THE ROLE: The Data Strategist will be a vital part of the customer team in the UK. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for … internal teams becoming trusted as a partner in developing the marketing and data driven strategies needed to evolve the business. They will apply their experience and understanding of data tools and techniques to underpin their strategic recommendations and have the ability to translate business and sector needs of clients more »

products/promotions, oversee merchandising, analyse website performance, optimise user experience. Digital Marketing: Support email marketing, affiliate programmes, and stay updated on industry trends. Customer Experience: Optimise website for conversions, communicate with internal teams for smooth customer experience, identify areas for improvement. Operations: Ensure correct stock … qualification in a relevant field, along with strong written and numerical skills. You should be highly computer literate with proficiency in Microsoft Office and experience in an ecommerce role, specifically with Shopify Plus. Experience in the beauty industry, experience in managing stock and finances, and familiarity with … should be a self-motivated individual with excellent communication, time management, and problem-solving skills, who thrives in a fast-paced environment and prioritises customer satisfaction. more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

SENIOR DATA SCIENTIST Customer & Marketing 💰£550 - £600 per day ⏰ 3 months + 🏠 Hybrid/London 📌Work across a range of clients in retail, telco, automotive and healthcare industries 📌Deliver a range of machine learning and AI solutions to support omnichannel customer experience, personalisation and media performance 📌 Strong … nurture client relationships I have partnered with a Marketing Communications agency to hire for a Senior Data Scientist to join their industry leading Digital & Customer team. A chance to diversify your experience by working across multiple clients in various industries, delivering advanced data science solutions including price optimisation … and spend, Computer Vision, NLP, forecasting and propensity modelling. Responsibilities: Employ strong technical data science skills to build machine learning models to optimise digital customer journeys; pricing and promotions optimisation, recommenders and media campaign performance. Deliver insights to drive the understanding of customers, helping to shape future strategies, improve more »

About TELUS International TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centres across 32 countries in the Americas, Europe and Asia … TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any … key target clients through networking, referrals, events, marketing collaborations and outbound prospecting. Use insight based selling techniques to identify challenges within prospective target partner customer operations to gain access to key stakeholders for deeper discussions on how TELUS International can solve the problems. Key skills & abilities Proven track record more »

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers. Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud … Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Does this pique your interest? If so, we hope to meet you! Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant … the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities: Drive a fast and smooth Customer activation Strong focus on Activation for new more »

join a fast paced business with plenty of growth opportunities and a built in career plan for this role Job Title: Strategic Account Manager, Customer Success Industry: MarTech, Social Media Software, Branding Software, Employee Advocacy, Employee Engagement, Social Selling Tech Location: Hybrid, London, 3 days a week in the … who has excellent communication skills and is someone who can work with both clients and internal stakeholders collaboratively in order to deliver the best customer experience and ensure the customer is meeting or exceeding their goals from their employee advocacy program. You will also be someone who … is comfortable working closely with the director of customer success in order to help develop the playbook for operational processes within account management, whether that is renewals, upselling campaigns or account nurture etc The Candidate: The ideal candidate will be someone who has worked a similar environment, so MarTech more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

strong principles that include pride, trust, and leadership, and would love to find someone to uphold these and add value to the business. The Customer experience insights manager will be inquisitive, curious, collaborative and great at creating convincing … stories. You will have the benefits of working in a great culture/environment, season ticket loan, great pension, and subsidised private healthcare. The CX Insights Manager role Analyse customer complaints and experience Own trust pilot, CACI, NPS/CSAT metrics Analyse sales data and trends Develop Power … BI dashboards and reports Perform A/B testing Present to CX and sales director Key Skills Past experience as data/business analyst Power BI SQL, excel and data visualisation Degree level education in statistics, mathematics, CX or computer science is preferrable Similar experience The Ideal CX more »

we looking for? Capco are looking for Solution Architects to help our clients solve a range of complex problems. We help clients design exceptional customer experiences and products, we also help them look hard at getting the best out of new technology and integrating it into their existing organisations. … part of a creative and dynamic team helping financial services clients make sense of the choices they face in the digital business environment. Skills & Experience Customer centricity - the ability to empathise with customers and an affinity to create solutions designed to deliver a great customer experience … the end to end technology delivery life cycle, with exposure to working in agile alongside product, engineering and software delivery professionals. Industry/domain experience and expertise within at least one of Capital Markets, Retail Banking & Payments, Insurance or Wealth & Asset Management. Commercially minded with experience of business more »

Description To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … will identify, define and run programmes and projects for CX that cut across multiple channels, products, systems and functions, and doing this to time, budget and scope. The role holder will constantly explore and introduce new capabilities that will make MO match fit and future proofed. While the focus of … this new function and business priorities there is scope for it to become enduring. About the team: This is a new team withing the CX function that has been created to identify and develop capabilities that will allow MO as a business and CX as a function to leverage technology more »

Staffworx are looking to plan for pipeline business and future talent pool in the field of Senior Agile Product Manager for large customer in the insurance sector. Working as Lead Product Manager/Digital Product Manager Senior Product Manager – General Insurance Digital Products Role & Responsibilities : 🔰 Partner with client, strategists … experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience 🔰 Develop product vision, strategy, market/user research, by keeping the customer at the centre of everything we do while … using design thinking tools 🔰 Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options 🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis 🔰 Establish customer journey mapping to guide product development; then more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. We’re looking for an experienced and … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? and motivate a team that is responsible for assuring … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators to our suppliers, in a compelling way, the formal submission of the Demand Forecast more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

about ICIS at the link below. https://www.icis.com/explore About our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive … relationships, ultimately retaining existing revenue and generating additional growth through upsell and cross-sell activities. You'll be responsible for: Establishing great, long-term customer relationships while capturing high-value growth opportunities. Going higher & wider within organisations to connect with new stakeholders and value streams. Leading with insight and … develop an understanding of customer workflows and customer value. Recording client engagement and communication on a CRM. Collaborating with all business functions locally and globally to support our go-to-market outreach. Requirements Have a proven track record at managing, retaining, and growing revenue in a DaaS/ more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

Overview : Are you passionate about ensuring a great customer experience behind the scenes? This role will be predominately operational, focused on improving & supporting front-line SRE operations. The focus will centre on operational readiness, resiliency & quality standards. In addition, there will be the opportunity to contribute & define exciting … and measure approach to continually improving operations & monitoring. Understand Web Service APIs, Internet architecture, & common client-server technology stacks. Provide a high level of customer experience to our internal and external stakeholders. Work closely with third parties, interacting with many of our partners to resolve platform issues. Be … a confident communicator, leading telephone or video calls with internal teams & external partners. Support new projects when launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support more »