26 to 50 of 71 Permanent Incident Management Jobs in London

development team. Skills Required: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 4 years of experience in operations or infrastructure management within the FinTech industry, preferably with exposure to FX trading platforms. Proficiency in FIX protocol implementation within financial markets. Strong understanding of technical infrastructure … components, network protocols, and trading environments. Experience with operating systems and scripting languages (e.g., Python). Familiarity with monitoring and alerting tools for incident management. Excellent problem-solving skills and ability to work effectively under pressure in a dynamic startup environment. more »

will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and … to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years … performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts Demonstrable experience more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber response. … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … Security Playbook. Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating more »

launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

Provide high quality and expert financial systems support to our global user community Manage 3E support calls in a timely manner using the agreed incident management processes and systems Recording, monitoring and escalation of software bugs and issues Manage user expectations in a professional and customer orientated manner … and coordination of system setups and security Actively engage in projects being undertaken to improve finance systems Experience of Elite 3E finance and practice management system (or similar) is necessary. Willingness to learn new systems and underlying technologies (e.g. SQL and reporting concepts) to problem solve. Finance Systems Analyst more »

goal setting and end of year conversations. Health & Safety, Supplier Partnerships, Legal & Sustainability (10%) Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted. Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely … how to use data in decision making Positive can-do attitude, you relish a challenge and are confident finding solutions to problems Negotiation and management of high-level supplier contracts and relationships Additional Information Just as no two days are the same, at Informa Connect we recognise that no more »

suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »

service availability, able to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »

nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. What you'll do more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line technical … customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware … when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; Provide training and assistance for the 1st line team to progress their skillsets. To allocate more complex service issues to the 3rd line IT more »

the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure. Firewall management Web Proxy management and CASB. Anti-Virus/Malware management Standard, third party and privilege access user management Remediation of external … will be used as evidence during COBIT 5, PCI DSS and Security review, internal and external audits. Required Skills Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management more »

Cyber Incident Response A global bank is seeking a Cyber Security Analyst to join their Cyber Security team in London, with the team working across infrastructure, business and application risk, penetration testing, and vulnerability management. The cyber security practice is a mature function and this team member will specifically … work within the incident response team, and will be expected to be well versed across technology control, EDR, and related tools and technology skills. This position has lots of capabilities for progression, access to different tools, and excellent opportunity to develop skills. You will be: Analysing, developing and refining … infrastructure estate. Able to monitor activity upon specified information systems and devices. Proficient in identifying and reporting suspicious or harmful activity. part of the Incident Response investigations into internal and external threats or security incidents. Able to identify and escalate any security breaches and assess their impact. Utilise IR more »

of our main offices in London. We are also open to flexible working arrangements - job share etc. What you'll be doing Contributing to incident management activities by advising on incident identification, assessment, classification, escalation, investigation, mitigation, monitoring and reporting to help ensure Legal and General’s … ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve operational performance and risk management objectives related to the SOC Driving the development of threat management, threat modelling and identification of new threat vectors by keeping up to … employees at all levels to maximise the performance of the area Qualifications Naturally you will come from a strong background in security operations and incident management Good knowledge of various security operations tools, technologies and processes including security device management tools, IDs/IPS and SIEM tools more »

that every MI has had a review and has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice … Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident … Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act as an Incident Manager for incidents that occur during the working day and complete follow on actions, such as conducting Major Incident Reviews and client Incident more »