126 to 150 of 247 Permanent Service Delivery Jobs in London

will be a key part to this role, being keen and enthusiastic to offer the support and showing the right level of respect and service delivery to the in-house client, duties will also include assisting the leadership team and Regional IT Manager in overseeing the office technology more »

the most important opportunities within the larger portfolioGain deep understanding of customers business to seek new opportunities for growthCollaborate cross-functionally to ensure seamless service delivery and client satisfaction; andProvide regular feedback on market conditions, competitors, and so forth, to build organisational knowledgeExperience you’ll bringPrevious account manager more »

and projects in the areas of strategic workforce planning, organisation design, skills transformation, change management and HR TransformationServe as lead consultant, including managing overall service delivery and solution design.Act as the day-to-day lead for the client, ensuring project requirements, solutions and deliverables meet client expectations.Determine the more »

strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement of resources ensuring adequate cover is maintained to deliver the existing support requirementsEnsuring effective … and significant experience in ITIL aligned environmentsExcellent stakeholder management experienceHave a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are:Microsoft based server infrastructures and back-office technologiesLinux/open-source technologiesExperience of delivering solutions using a mix of on premise more »

across all Infrastructure assets. The team also assists in ensuring all new technologies and technical changes adhere to Security standards and that the ICT service remains compliant with NHS and industry regulations and standards. An organisation such as the ICB is reliant on its IT systems and information being … to budget and within defined scopes.The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. Note the postholder may be expected to participate in the out-of-hours on-call rota for the ICB infrastructure and the customers … it provides a service to. Main duties of the job The post holder will undertake the following duties and responsibilities: o Assist the Lead Enterprise Security Manager to ensure all new and changed technologies meet NHS and Industry security standards.o Play an active role in the ICT Change Authority more »

development of the new operating model, ensuring they are delivered on time, within scope, and budget. Vendor Management: Manage relationships with technology vendors and service providers, negotiate contracts, and ensure optimal service delivery. Cybersecurity Oversight: Oversee strong cybersecurity operations, conduct regular security reviews, and ensure compliance with all more »

develop scalable infrastructure strategies. Oversee all IT infrastructure operations, ensuring best practices and regulatory compliance. Train and develop junior staff to ensure high-quality service delivery. Manage vendor relationships to ensure value and policy compliance. Ensure seamless service integration with all teams. Develop and maintain a robust, secure more »

DescriptionLead, coach and develop clusters of Sales & Service team members to deliver departmental objectives and targets.Undertake team management responsibility such as 1-2-1 meetings, conducting performance assessments (PMs), team briefings, training and ensuring compliance with policies & procedures for improved efficiencies and overall performance. Conduct regular call evaluations to … brand guidelines and provide coaching support to improve performance at Individual and/or Team level. Provide trouble-shooting support for staff to improve service and sales measures through best practices. Support line manager in on-boarding/training/shadowing and induction of new joiners throughout their induction … out-of-hours support for customers.Liaise with Line Manager and Managing Director for frequent feedback, recommendations, and strategy sessions.Support business units within the Aftersales & Service teams and collaborate with Product, Marketing, Customer Operations, and Finance teams for smooth operations. Ensure that policies and procedures released by the Business Efficiency more »

cloud platform. Mix of support and project work, playing a critical role in the infrastructure transformation, maintenance and support. Taking ownership of incidents and service requests, ensuring resolution efficiency, and maintaining a world-class service level. Focusing on continual improvement to enhance service delivery and infrastructure more »

London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply Chain (Good to have experience in Retail sector too), PSP etc. … science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail … complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and Security Work closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions Provide local support to the Delivery teams and be the local technology advisor in the CSM Function Be more »

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team delivers … an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive and … ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position require experience more »

Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service Level Agreements (SLA … provide a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. o Provide 1st more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

Job summary We have an exciting opportunity to join the South East London Integrated Care Board (SEL ICB) within the Primary Care Digital Service Delivery Team as one of two Primary Care Digital Transformation Managers at NHS Agenda for Change Band 8b. The postholders will be supporting a … the SEL ICB to deliver the Primary Care Access Recover Plan as set out by NHS England: https://www.england.nhs.uk/publication/delivery-plan-for-recovering-access-to-primary-care/focusing on digital transformation and delivery for primary care services. The posts will be a … successful change in the healthcare setting. They will be responsible for building effective working relationships with borough colleagues and other stakeholders to influence and delivery the project objectives. The postholders will have an agile approach to project delivery with good problem-solving skills, working collaboratively with the six more »

inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone … the daily execution of the service.How You Will Make an Impact:Lead, develop and support the frontline SOC teamSet goals, develop action plans for service growth and areas of opportunityMaintain SLA complianceFacilitate team meetings and ensure communication is shared with urgencyConduct meetings with Service Delivery Manager and more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

relationships with vendors in addition to all relevant internal stakeholders who work with our Partners on a day-to-day basis (i.e. Sales, Pricing, Delivery, Finance). You will lead the strategy execution locally to help ensure the business is making the most beneficial purchasing decisions. You will be … Quote to Procure to Pay), Partner Onboarding, and Partner Performance activities.Lead required changes in the Partner Ecosystem and act as POC with Sales, Pricing, Delivery and Finance teams for all changes and issues. Collaborate with US, Europe & APAC counterparts to build, execute, and lead globally standard processes to best … team workloadOversight of global partner relationshipsProvide leadership development within the team.Consult and assist with any global outsourcing activities.Act as escalation point of contact for Service Delivery & Service Partners on indirect support tickets.Escalate key risks and assist in effective resolution.Drive and manage the quality and timeliness of critical more »

Job summary We are looking to recruit an experienced Release Train Engineer or agile coach with delivery experience to lead this function for our Electronic Health Record (EHR) team of 130+ members responsible for its workflow design, configuration, end user training and system maintenance. Following two years of a … EHR is an advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success - our delivery methodology is based on https://scaledagileframework.com. Applicants are encouraged to read the role description for further information, but this is a new … be to understand the complexity or Epic and material challenges to making teams cross functional. Taking ownership for team training and working with EHR Delivery Managers you will have to formulate a plan to reduce cross-team dependencies. From the start all our development and maintenance processes will need more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

for our Electronic Health Record (EHR) - Epic. Following two years of a successful journey to adopt (SAFe) agile practices for workflow and software configuration delivery, we are now refreshing our end user governance model and seeking to adopt a more Product Mindset approach to gaining value from the EPR … advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success in this role. Our delivery methodology is based onhttps://scaledagileframework.com. Applicants are encouraged to the read the role description of further information, but this is new role … Mindset and shifting how the value streams prioritise work and measure benefit. Overtime, the role will need to lead the groups and the EHR Delivery Management team in the capability to horizon scan both business and Epic developments - helping redefine the product strategy, vison and roadmaps. Connecting with governance more »

clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

Service Growth Lead BFB Labs is a mission-led organisation that provides state of the art digital therapeutics for better youth mental health and is creating a new way of building resilience in a whole generation. Our products fuse evidence-based therapeutic approaches with immersive and responsible gaming making … Role We’re looking for a passionate and mission driven individual with experience in nurturing excellent relationships, converting opportunities, negotiating contracts, and successfully achieving service transformation in the health and social care sectors, ideally within children’s mental health. You are keen to be part of an agile, values … mental health support. Key Responsibilities Developing and nurturing collaborative relationships and partnerships Delivering against the organisational objectives to grow and develop our footprint and service offer Cultivating potential opportunities through market engagements, outreach, and representing/networking at relevant sector events Negotiating and winning contracts/funding Developing new more »

use of data for decision making. Organize and chair the Analytics and AI engineering chapter’s that meets regularly with a focus on priorities, delivery standards and capabilities across the value chain to improve processing of data and enhance our ability to make use of ML/AI in … operational and strategic relationships with key internal customers within the business. Policy, Process and Procedures Oversee the analytics chapter group, continuously reviewing alignment of delivery standards for all analytical products. Lead the delivery of our analytics education framework across the business. Enabling users of any data maturity level … Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets business expectations. Develop our analytics strategy around the foundation of insights that support better decision making across our value chain. Focus more »

strategic planning and maintain alignment of projects, with both RGA's strategic direction, application architecture, and IT policiesDevelop and maintain effective business relationships, coordinating service delivery in line with negotiated Service Commitments.Manage the business partner's application portfolio by understanding and communicating needs to internal IT project more »