151 to 175 of 206 Permanent Service Delivery Jobs in London

development of the new operating model, ensuring they are delivered on time, within scope, and budget. Vendor Management: Manage relationships with technology vendors and service providers, negotiate contracts, and ensure optimal service delivery. Cybersecurity Oversight: Oversee strong cybersecurity operations, conduct regular security reviews, and ensure compliance with all more »

develop scalable infrastructure strategies. Oversee all IT infrastructure operations, ensuring best practices and regulatory compliance. Train and develop junior staff to ensure high-quality service delivery. Manage vendor relationships to ensure value and policy compliance. Ensure seamless service integration with all teams. Develop and maintain a robust, secure more »

to work independently under pressure handling extremely sensitive and confidential information requiring a professional and discreet approach to specific system issues. The Occupational Health service is delivered from 7 different clinical sites, the role is based at Enfield Civic Centre but the majority of working days will be at … the Royal Free Hampstead site and there will be a requirement to work across all 7 sites to meet service needs. Main duties of the job The postholder will work closely with suppliers and staff to ensure optimal use and minimal downtime of systems. They will also ensure that … London. A partnership of 10 Trusts, our vision is to redefine our corporate services around the user experience, using technology to support innovation in service delivery. Our simple vision is to deliver an 'excellent patient care through an outstanding employee experience' and we need the most innovative, creative and more »

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team delivers … an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive and … ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position require experience more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

use of data for decision making. Organize and chair the Analytics and AI engineering chapter’s that meets regularly with a focus on priorities, delivery standards and capabilities across the value chain to improve processing of data and enhance our ability to make use of ML/AI in … operational and strategic relationships with key internal customers within the business. Policy, Process and Procedures Oversee the analytics chapter group, continuously reviewing alignment of delivery standards for all analytical products. Lead the delivery of our analytics education framework across the business. Enabling users of any data maturity level … Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets business expectations. Develop our analytics strategy around the foundation of insights that support better decision making across our value chain. Focus more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services … assets. ITIL 3 or 4 Foundation Knowledge of inventory systems (i.e. Lansweeper, Crowd Strike) Background in IT asset and configuration management. 4Experience with IT service management tools and platforms. Knowledge in working with Configuration Management processes and systems or ITIL processes. Experience working in a regulated environment and knowledge more »

and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead … metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with more »

to peoples lives, we have a fantastic range of benefits: Flexible hours & a competitive salary 33 days of annual leave increasing with length of service (inc bank holidays) Preferential dental/health contributory rates Comprehensive induction/training & development opportunities Reward Opportunities including Refer a Friend Empathy/wellbeing … Pay - access to your pay before payday Workplace pension through NEST or option to join SHPS Pension membership including life assurance About you: Previous service manager, registered manager or deputy manager level experience. Previous experience of developing excellent relationships with local authorities and maintaining high standards of compliance with … be responsible for leading a portfolio of services for customers. Ensure consistency and safety are assured, whilst promoting high quality, person centred, standards of service to our customers which are also in line with our regulatory bodies. Provide strong and effective commercial and financial leadership and insight, ensuring budgets more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

for thinking outside the box, is experienced leading a team across organic social, content development and strategy, influencer/creator marketing, and paid media delivery, as well as watertight organisational skills. As an Account Director, you will play a pivotal role in shaping and executing marketing strategies and deliverables … video games to fitness platforms and tech sponsors in Formula One. You will be responsible for overseeing these accounts and ensuring the highest-quality service delivery, developing ongoing strategy, building and delivering the social content calendar, leading the team, and producing creative campaigns throughout the year. AT A … and implementation of content calendars, status documents, and project management tools. Support, mentor and motivate the internal team to support personal growth and overall delivery, managing expectations and learnings through regular catchups. Confidently present to clients, handle feedback, and ensure overall delivery is timely and of the highest more »

purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project: To be a part of the Mace Consult CRE team, performing the role of … associate director, to lead project commission’s taking responsibility for end-to-end service delivery, often with respect to large and complex commissions within the private sector. To ensure that client objectives are met through the delivery of a value-added cost management service. The Associate Director more »

an exhaustive list):Leadership:As the visionary leader, you will not only set the team's strategic direction but also foster a culture of service excellence, quality work and robust risk management in all aspects of new client and matter intake. Your relationship building skills and business acumen will … as a mentor will be pivotal in fostering the professional development of members of your teamYour commitment to excellence with drive enhancements in systems, service and processes across the operations of the Onboarding TeamBuilding collaborative and effective relationships with stakeholders across various business services teams will be an integral … include:As a leader, you will set a compelling tone for a diverse team across various locations, marrying attention to detail and a strong service delivery culture with a broad strategic vision. You will have the ability to adapt to different situations and stakeholders, delivering high-quality and more »

the senior management in driving the development of their digital channelsPutting the customer at heart of everything you do, improving their digital journeyOverseeing the service delivery, ensuring all aspects of the customer journey are delivered exceptionallyAs an eCommerce Product Manager you will have:Experience in API’sTechnical skills more »

stakeholders effectively. A clear understanding of HR's value proposition and role in driving business success. Track record of designing and implementing innovative HR service delivery models aligned with business needs. Hands-on experience implementing advanced HR technologies, including AI and cognitive computing, to optimise processes and improve more »

List instructions and business generation in relation to 2026 Revaluation. This role will be highly centred on strategic business development as well as service delivery on a number of complex business rates cases. Duties & Responsibilities Targeting both Landlord and Occupier work, looking to assist and advise on the more »

valuations, and the preparation of share schemes sections of due diligence reports.Nurturing and guiding junior team members.Mastering billing and client management to ensure optimal service delivery.The team is looking to grow, and there is plenty of opportunity for you to advance to senior manager and beyond. more »

removing people that do not meet well set expectations • Interface with external and internal clients to support all facets of the software and services delivery phases (pre-sales support, product delivery, configuration, testing, training, integration, and implementation) • Collaborate with sales, consulting, and other internal teams to develop an more »

Gaming business. Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery. Drive the adoption of existing IT solutions within the business based on need and value, representing feedback from the business to the IT … project status. Continuously enhance IT product and solution management processes, focusing on improving Speed to Market through initiatives such as process optimization, automation, self-service, and supportability. Define and deliver quantitative and qualitative data-driven analytics and metrics to drive and measure product capabilities adoption, customer satisfaction, and continuous more »

A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve … Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with … all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. more »

Service Delivery Manager South East London Salary: £35k-£40k, plus company car, bonus, pension, and healthcare Hours: 40 hours per week, Monday to Friday, plus 1 in 4 Saturdays Are you an experienced Manager from Logistics and Operations? Are you a natural leader? Have you managed health and … and people, the business is growing at a fast rate. ? Ensure the budget is met and used to maximise productivity ? Manage the frontline collection service and supervise up to 60 employees ? Resolve customer complaints quickly and efficiently ? Reduce lost work hours due to sickness, accidents and injuries ? Manage fleet more »